PPL Overview: At Public Partnerships, LLC (PPL), a subsidiary of Public Consulting Group, we are passionate about our mission to be the provider of choice of comprehensive financial management services for participant-directed services in the public sector. Established in 1999, Public Partnerships provides financial management services for participant-directed programs to state and local agencies in 26 states. Our organizational culture attracts and rewards people who are results-oriented and strive to exceed client expectations. We desire motivated candidates who are excited to join our fast-paced, entrepreneurial environment, and who want to make a difference by supporting an innovative service model (learn more at www.publicpartnerships.com).
The core purpose of this role is to provide information, assistance and support to individuals with intellectual disabilities participating in the 1915(c) Self-Determination Waiver who elect to self-direct specified services, as outlined in the TennCare Rules as available for Self-Direction service option to elect to direct and manage certain aspects of the provision of such services primarily, the hiring, firing, and day to day supervision of the Self Directed Worker for delivery of eligible HCBS within the authorized budget for such services.
Marketing and Outreach:
Assist state agency representatives in marketing Self Direction to prospective Participants, family members, representatives, service providers, others through development, revision and distribution of program materials, and through individual and group presentations, home visits and telephone contacts.
Explain the roles and responsibilities of self-direction to Participants and their appointed representatives, including the responsibilities of being an employer, hiring and supervising workers.
Explain the roles and responsibilities of Public Partnerships in providing Financial Management services to Participants/representatives, including the responsibility for payroll processing and payment, and the responsibility for tax withholding and reporting.
Explain the roles and responsibilities of Public Partnerships in providing Support Broker services to Participants/representatives, including the responsibility of assisting with the enrollment process and interfacing with the Participants DIDD Case Manager to meet the needs of the Participant related to Self-Direction.
Participant Enrollment, Orientation and Training:
Assist interested and eligible participants to enroll in self- direction, including completion and submission of enrollment packets, employer packets and employee packets.
Enter participant/representative information into Public Partnerships portal used for project management and reporting and forward enrollment packets for participants/representative and workers to Public Partnerships financial operations center for processing.
Provide participants/representatives with practical skills training as needed in areas such as: developing a job description for workers, recruiting, selecting, hiring, training and supervising employees; and communication with support brokers and case managers.
Communicate with participant's case manager upon initial receipt of referral and throughout the enrollment process so as to keep them informed of any issues and/or potential enrollment delays.
Assist Participants to Recruit and Retain Employees:
Assist participant/representatives as needed to identify, recruit, select, hire, train, schedule, manage/supervise, and terminate employees. Ensure that all employees have completed required background and registry checks prior to provision/payment for services.
Assist participants/representatives as needed to provide mandatory training required of all employees/employers prior to providing paid services.
Assist participants/representatives as needed to provide ongoing annual training/certification required of all employees.
Monitoring and Reporting:
Monitor participant health, safety and welfare and report any concerns to participant's case manager and other entities as necessary.
Conduct monthly voice to voice contact calls, and open enrollment/family sessions.
Conduct semiannual in person home visits.
Assist with resolution of timesheet submission and payroll issues.
Maintain member and employee files and records according to prescribed HIPAA standards.
Maintain participant/worker communication by creating and updating support tickets in the Public Partnership web portal.
Document and report evidence and observation of member or representative inability to self-direct.
Report and respond to all participant/representative complaints regarding PPL services using required reporting processes and systems.
Report and respond to all participant/representative grievances using required reporting processes and systems.
Report and respond to all critical incidents, including any and all allegations or reports of suspected abuse, neglect, fraud and exploitation.
Work with DIDD case manager to develop the ISP, calculate budget allotment for the ISP and identify community resources to assist participant in attaining goals identified in the ISP.
The Support Broker will report to the Senior Program Manager.
All candidates must live in the state of Tennessee
This is a remote position which encompasses the eastern part of Tennesee
Public Consulting Group