Case Management Specialist - Program Quality

Job Details

Job Location: Developmental Pathways Aurora Office

• Aurora, CO

Position Type: FT - 40 hrs/week

Education Level: High School

Salary Range: $17.45 - $18.75 Hourly

Job Shift: Day

Job Category: Admin

• Clerical

Developmental Pathways (DP) is seeking a Case Management Specialist (CMS) in our Program Quality Department. This Case Management Specialist will provide professional level administrative support to a variety of roles and work processes. The Case Management Specialist will develop and maintain systems of organization, distribution, and communication. Our ideal candidate assists and support staff with the administrative execution of their job duties. The Case Management Specialist will communicate in an appropriate, effective, and respectful manner with persons served, supervisors, other staff, agencies, and organizations; maintain confidentiality of persons served.

This is a 40-hour week, hybrid position, working remotely and coming into our headquarters office in Aurora, CO and/or off-site locations, as needed.

Application Deadline: Sunday, July 7th at 11:59 PM (MST)

Starting Salary and Benefits

$17.45 - $18.75 hourly

• Health/dental/vision coverage

• Employer-paid and supplemental life insurance

• Short- and long-term disability insurance

• Generous paid time off and holiday pay

• Flexible work schedule

• Monthly remote work stipend

• 401(k) investment plan, with an employer match of up to 4%

• Mileage reimbursement

• Tuition reimbursement program

• Certified Employer for Public Service Loan Forgiveness Program

• Healthcare reimbursement and flexible spending plan

• Discounts on auto and homeowners' insurance

• Employee assistance program

• Credit union membership

• Employer-paid training

You Belong! To learn more about our commitment to inclusion and diversity, visit our website: https://www.dpcolo.org/about-us/inclusion-and-diversity/

Requirements

• High School Diploma or GED

Preferred

• Associates Degree in business equivalent education and experience

• Three years (3) administrative support or customer service experience

• Experience in human services or nonprofit fields

• Knowledge of the Colorado Department of Health Care Policy and Financing and the Colorado Department of Public Health and Environment

Additional Responsibilities

• Develop, review, distribute, and manage service plan (SP) and billing data for service providers as needed; enter SP data into state databases as needed; support and resolves billing issues as needed

• Ensure accuracy and timeliness of information entered into internal and external databases and tracking systems

• Research participants' service utilization and previously provided services and supports and follows up as appropriate

• Analyze work completed to identify and report on trends

• Provide professional level feedback and follow up to other professional level staff regarding mistakes or missed steps in department processes and procedures (e.g., for SP and revision completion and entry into PAR system)

• Keep up to date on all state policies and procedures related to their tasks and responsibilities

• Operate independently, using Health Care Policy and Financing rules, regulations, policies, and procedures, as well as directives from the Associate Directors, Program Managers, and other senior leadership to provide technical guidance to internal and external stakeholders to generate solutions to problems, or coordinate with other staff for resolution and follow up

• Communicate and coordinate with both internal and external partners professionally and thoroughly

• Collaborate effectively on projects; support teams in developing and improving work processes

• Coordinate additional administrative processes, including purchasing products for individuals in services, provider relations, Requests for Proposals, Support Levels, and Long-Term Home Health PARs, as assigned

Started in 1964, Developmental Pathways (DP) is a nonprofit agency serving more than 15,000 individuals with disabilities and their families in Arapahoe, Douglas, and Elbert counties. We are a designated Case Management Agency (CMA) for long-term care services and are one of Colorado's Community Centered Boards (CCB), connecting people to federal, state, county, and private funding. We are also Colorado's largest Early Intervention (EI) provider and help connect young children to essential resources, serving the City of Aurora in addition. Our mission is to enrich the lives of people with disabilities/delays by partnering to provide expertise, support, and advocacy in their pursuit of a meaningful life.

At DP, we believe that our people are our greatest asset. We want to give you the ability to grow and do what you love. We are committed to creating an inclusive and dynamic work environment where employees can thrive and make a meaningful impact. If you are looking for a challenging and rewarding career with an organization that values integrity, innovation, partnership, and stewardship, you've come to the right place!

If you need an accommodation with this application process, please contact Support-HR@dpcolo.org