Case Management Assistant - (Internal Hennepin County Applicants Only)

Description

The Long-Term Services and Supports (LTSS) service area of the Health and Human Services department, has an opening for a Case Management Assistant (CMA) position. This position will work with a team that serves as a liaison between Hennepin County and contracted case management agencies that administer Medicaid waiver and state programs in addition to serving seniors, serve people with brain injury, mental health needs, complex medical needs, physical, developmental, and intellectual disabilities.

We are committed to reducing disparities regarding health, wellness, race, age, gender, ability and providing equitable access and utilization of services. We are active in co-creating solutions with those impacted to support communities where everyone experiences optimal health and wellness. Diverse voices are critical to this mission. We encourage you to join us in this work!

Location and hours:

This position is remote. Remote workers may be required to come on-site 0 to 12 days a year for work meetings, trainings, or for any other reasons that their supervisor may deem necessary (may include additional days for onboarding and new employee training). Supervisors will provide as much advance notice as practicable. Work hours will be Monday through Friday, 8 a.m.

• 4:30 p.m. with some flexibility after initial onboarding and training, and occasional evening hours may be required. Based on business needs of this position, hires must live in or relocate to Minnesota.

About this position type:

This is a full-time, benefit earning position. You must be a current regular or probationary employee of Hennepin County to apply for this position. Limited duration employees are not eligible.

This position is internally classified as a Case Management Assistant.

Click here to view the job classification specification.

In this position, you will:

• Work with and maintain an understanding of case management processes used in the operated case management (OCM) and contracted case management coordination (CCMC) team areas.

• Contact providers to gather information, make referrals, and assist individuals in obtaining social services.

• Proficiently navigate county and state database systems, manage data in Excel and other Microsoft applications, verify Department of Human Services (DHS) licensing or other reporting, and manage systems and assist case managers and/or supervisors in keeping system information up to date.

• Assist case managers and supervisors with audit follow up tasks and obtain necessary paperwork for waiver programs including signature pages, ICD-10 codes, etc.

• Support caseload transfers and act as a backup for the transfer team.

• Assist in monitoring Medical Assistance for individuals served.

• Use continuous process improvement approach and work collaboratively with others.

• Participate in team's effort to ensure processes/protocols are followed to ensure program compliance and progress toward meeting any targeted outcomes.

• Meet with clients as necessary to obtain necessary paperwork for participant programs, arrange transportation and/or transport participants to appointments as necessary.

Need to have:

• One of the following:

• Two years or more of responsible, paid social service experience providing direct client service.

• A two-year human services certificate.

• Two years or more of college coursework in the behavioral sciences.

Nice to have:

• Experience:

• Using the Social Service Information System (SSIS), Electronic Case Files (ECF), and/or the Medicaid Management Information System (MMIS).

• Working with medical assistance, waiver programs, and/or social services.

• Using a computer to input, retrieve, and modify information, and performing data entry from paper/electronic documents and forms into a computer system.

Knowledge of community resources and social services available to clients.Effective interpersonal and writing skills.Ability to:

• Work effectively and communicate with individuals from a variety of cultural and lifestyle backgrounds in a respectful and non-judgmental manner.

• Make sound, independent judgment.

• Work both independently and collaboratively as an effective team member.

• Establish and maintain professional working relationships with clients, staff, and the public.

About the department:

Human Services delivers a variety of services to individuals or families that assist with basic needs or encourage client change around specific objectives. We work with individuals as well as systems and communities in order to develop policy and advocate for the people we serve. The people we serve and our communities are connected. By helping one, we help the other.

About Hennepin County:

Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align to one or more of our overarching goals -- that Hennepin County residents are healthy, protected and safe, self-reliant, assured due process, and mobile.

Our employees receive a combination of generous benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at The Bridge (login as a guest).

Hennepin County envisions an organization where our commitment to diversity and the reduction of disparities is fundamental in providing excellent service to our community.

Your future. Made here.

This posting may be used to fill current and future vacancies.

Watch this video for application best practices and tips.

This position may have access to systems or other documentation that contains HIPAA data.

Invitations to interview will be based upon an assessment of education and experience. Final candidates may be required to complete a drug test that may include testing for cannabis and/or a criminal background check.

If you have any questions, please contact:

Talent Acquisition Division

Hennepin County Human Resources Department

HR.ServiceCenter@hennepin.us

612-348-7855

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Why work here?

Hennepin County embraces the Total Rewards philosophy. We want our employees to succeed - not only at work but as they move through life and its milestones. We offer advantages and opportunities others can't - including:

• Meaningful work

• Public service

• Competitive pay

• Work-life balance

• Generous benefits

• Opportunities to grow

• Commitment to your success

By working in public service, we are a part of something larger than ourselves. Together, we support those in need. We help people access information and services. We empower vibrant and diverse communities. We serve residents.

Employee Benefits Summary

Visit our benefits page to learn more: bridge.hennepin.us/eligibility.

If you are a current Hennepin County employee please be aware that any change in job classification may affect your current benefits (such as a conversion from Vacation/Sick Leave to Paid Time Off and/or enrollment in a Health Care Saving Plan.) Information about the impact of job changes on benefits can be found here.

01

Are you a current regular or probationary employee of Hennepin County?

Note: Limited duration employees are not eligible

• Yes

• No

02

This position is remote. Remote workers may be required to come on-site 0 to 12 days a year for work meetings, trainings, or for any other reasons that their supervisor may deem necessary (may include additional days for onboarding and new employee training). Supervisors will provide as much advance notice as practicable. Work hours will be Monday through Friday, 8 a.m.

• 4:30 p.m. with some flexibility after initial onboarding and training, and occasional evening hours may be required. Based on business needs of this position, hires must live in or relocate to Minnesota.

Based on business needs of this position, hires must live in or relocate to Minnesota.

Are you willing and able to meet these requirements?

• Yes

• No

03

How many full-time equivalent years of responsible, paid social service experience providing direct client service do you have?

• I do not have this experience

• Less than 2 years

• 2 years or more

04

Describe your responsible, paid social service experience providing direct client service, referencing jobs listed on your application/resume. If you do not have this experience, type "None" in the space provided.

05

Do you have a two-year human services certificate?

• Yes

• No

06

How many credits of college coursework have you completed in the behavioral sciences?

• I have not completed any college coursework in the behavioral sciences

• Less than 60 semester (90 quarter) credits

• 60 semester (90 quarter) credits or more

07

Describe your relevant education listing the school(s) attended, area(s) of study (including college coursework completed in the behavioral sciences), degree(s)/certificate(s) earned. If you do not have any relevant education, type "None" in the space provided.

08

Which of the following computer program(s) do you have experience working with? Check all that apply.

• Social Service Information System (SSIS)
• Electronic Case Files (ECF)
• Medicaid Management Information System (MMIS)
• None of the above

09

Describe your experience working with the computer program(s) you selected in the question above, referencing job(s) listed in your application/resume. If you do not have this experience type "None" in the space provided.

10

Do you have experience working with medical assistance, waiver programs, and/or social services?

• Yes

• No

11

Describe your experience working with medical assistance, waiver programs, and/or social services, referencing job(s) listed on your application/resume. If you do not have this experience, type "None" in the space provided.

12

How many full-time equivalent years of experience do you have using a computer to input, retrieve, and modify information, and performing data entry from paper/electronic documents and forms into a computer system?

• I do not have this experience

• Less than 1 year

• 1 year or more, but less than 2 years

• 2 years or more, but less than 3 years

• 3 years or more, but less than 4 years

• 4 years or more

13

Describe your experience using a computer to input, retrieve, and modify information, and performing data entry from paper/electronic documents and forms into a computer system, referencing job(s) listed on your application/resume. If you do not have this experience, type "None" in the space provided.

14

If you are a disabled veteran (defined as having a permanent, service connected disability rated at 50% or more), the spouse, or the surviving spouse of a disabled veteran, and are applying for your first promotion after securing public employment, you are eligible to have five points added to your competitive promotional examination rating. Are you a disabled veteran (defined as having a permanent, service connected disability rated at 50% or more), the spouse, or the surviving spouse of a disabled veteran that would like to use your one time, five-point preference?

• Yes

• No

Required Question

Agency Hennepin County

Address Hennepin County Government Center

300 South Sixth Street

Minneapolis, Minnesota, 55487

Phone 612-348-7855

Website https://www.hennepin.us/jobs