Carle Health Peoria , IL 61601
Posted 3 weeks ago
Job Details
Case Management Assistant- CMH Care Facil and Util Mgt
Department:IP Clinical Case Mgmt- CMH
Usual Schedule: M-F
Regions: Carle Foundation
On Call Requirements: no
Job Category: Clerical/Admin
Work Location: Methodist Med
ical Center
Employment Type: Full- Time
Nursing Specialty:
Job Post ID: 43025
Secondary Job Category:
Experience Requirements: 1 - 3 Years
Weekend Requirements: if needed, on rotation
Education Requirements: Not Indicated
Shift: Day
Location: Peoria, IL
Holiday Requirements: if needed, on rotation
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Check out this job opening for Carle Providers: Case Management Assistant- CMH Care Facil and Util Mgt Check out this job opening for Carle Providers: Case Management Assistant- CMH Care Facil and Util Mgt
Job Description
JOB SUMMARY:
The Case Assistant works under the direction of the Clinical Transition Specialist (RN Case Manager) and/or Social Worker to establish appropriate discharge plans for patients such as but not limited to making referrals, identifying transportation needs and making arrangements, and completing authorization requests for medications or placement. Responsible for supporting federal and state regulatory compliance through the distribution and documentation for the Important message for Medicare, the MOON and observation notices. Responsible for supporting readmission strategies through identification of patients needing a new primary care provider, and/or making appropriate post-acute follow up plans with primary care and specialty physician practices. Has a strong customer service focus as will interact with patients, families, and providers. Conveys a positive image of Carle and provides information to patients to fully utilize and benefit from Carle services both on the telephone and face-to-face and to ensure that needs of patients are met.
EXPERIENCE REQUIREMENTS
Three(3) or more years in customer service focused role, perferably in a health care setting, or Two (2) years or more of CNA experience
SKILLS AND KNOWLEDGE
Good problem-solving skills, self-directed, and able to complete required assigned work independently. Effective interpersonal and communication skills with individuals in diverse professional and patient groups. Possesses knowledge and skills to work effectively with patients and their families including neonate, children, adolescents, adults and the elderly. Must have strong communications skills and work well with all employees and the public at large; observes high standard of confidentiality. Must maintain positive attitude when working. Ability to deal with a large volume of calls and multiple tasks concurrently; memory for details essential. Must be able to prioritize and complete tasks under stressful conditions with interruptions. Ability to accept and implement change and function in instances where decisions are not always apparent. Required to apply routine decisions to defined problems. Responsible for selecting courses of action that have substantial effect on customer satisfaction and revenues, where decisions are guided by general policy or at the request of liscensed personnel; required to deal with issues of a complex nature, requiring good judgment. Must be self-motivated and dependable. Must have the ability to type, organize and manage detailed data with attention to detail. Ability to acquire good working knowledge of program-specific computer applications.
ESSENTIAL FUNCTIONS:
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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: human.resources@carle.com. Positions are not available for remote work in the state of Colorado.
Effective September 20, 2021, the COVID 19 vaccine is required for all new Carle Health team members. Requests for Medical or Religious exemption will be permitted.
Illinois Required Notices
Federal Required Notices
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