Location : Facility Name SunCrest OMNI Requisition ID 2019-69739 Location : Postal Code 33609-1108 Position Type Full-Time Work Schedule Normal (Based on FT, PT, PRN) Location : City Tampa Location : State/Province FL
The Home and Community Bases Services Case Coordinator is responsible for overseeing the services provided to a caseload of clients on a daily basis. This responsibility includes interfacing with clients/families/employees to ensure quality service delivery. The Case Coordinator is responsible for day-to-day staffing of cases, problem solving, assisting in the hiring process, providing orientation to new caregivers, payroll/billing, and ensuring customer satisfaction. The Case Coordinator must be able to function with minimal onsite supervision and may perform some or all of the duties listed below.
SunCrest OMNI, a part of LHC Group, is the preferred post-acute care partner for hospitals, physicians and families nationwide. From home health and hospice care to long-term acute care and community-based services, we deliver high-quality, cost-effective care that empowers patients to manage their health at home. More than 60 leading hospitals and health systems around the country have partnered with LHC Group to deliver patient-centered care in the home. More hospitals, physicians and families choose LHC Group, because we are united by a single, shared purpose: It's all about helping people.
Coordinates and ensures the scheduling of client cases on a daily basis. This includes selecting the appropriate caregiver, communicating with the family or client on an ongoing basis regarding staffing.
Manage inquiry calls from clients, client families, and caregivers.
Performs family consultation visits as assigned
Participates in the orientation of new caregivers
Processes payroll for caregivers on a weekly basis.
Ensures computer data is updated and accurate for client schedules and employee availability
Anticipates staffing needs and works with the Executive Director and/or Business Manager to ensure that an adequate pool of employees is maintained.
Ensures that all clients requested services hours are staffed with appropriate personnel
Follows all LHC Group policies and procedures and state/funded programs as appropriate
Continually monitors customer satisfaction and informs the Executive Director and/or Business Manager of any issues related to customer satisfaction
Keeps the Executive Director and/or Business Manager informed of any employee/client incidents and works with the Executive Director to bring resolution to any identified problems
Performs on-site home visits as needed
Ensures on-site supervisory visits are conducted per policy
Informs the Executive Director and/or Business Manager of any overtime requested or worked by caregivers
Ensures that pay rates are within the acceptable ranges
Responsible for coordinating, entering, and auditing payroll/billing on a weekly basis and ensuring the entry is timely and accurate.
Assists in the process of interviewing and hiring of caregivers
Participates in the orientation process for all staff
Ensures that all employees are provided appropriate orientation to assignments or job.
Assists in the process of maintaining employee personnel files
Performs data entry of new clients and employees as needed
Compiles and maintains client files
Participates in the on call rotation of the agency
All other duties as assigned.
Education & Experience
Scheduling and data entry experience preferred.
Ability to coordinate many activities at one time.
Strong customer service skills.