Case Coordinator

LHC Group Tampa , FL 33609

Posted 3 months ago

Case Coordinator

Location : Facility Name SunCrest OMNI Requisition ID 2019-69739 Location : Postal Code 33609-1108 Position Type Full-Time Work Schedule Normal (Based on FT, PT, PRN) Location : City Tampa Location : State/Province FL


The Home and Community Bases Services Case Coordinator is responsible for overseeing the services provided to a caseload of clients on a daily basis. This responsibility includes interfacing with clients/families/employees to ensure quality service delivery. The Case Coordinator is responsible for day-to-day staffing of cases, problem solving, assisting in the hiring process, providing orientation to new caregivers, payroll/billing, and ensuring customer satisfaction. The Case Coordinator must be able to function with minimal onsite supervision and may perform some or all of the duties listed below.

SunCrest OMNI, a part of LHC Group, is the preferred post-acute care partner for hospitals, physicians and families nationwide. From home health and hospice care to long-term acute care and community-based services, we deliver high-quality, cost-effective care that empowers patients to manage their health at home. More than 60 leading hospitals and health systems around the country have partnered with LHC Group to deliver patient-centered care in the home. More hospitals, physicians and families choose LHC Group, because we are united by a single, shared purpose: It's all about helping people.

Additional Details

  • Coordinates and ensures the scheduling of client cases on a daily basis. This includes selecting the appropriate caregiver, communicating with the family or client on an ongoing basis regarding staffing.

  • Manage inquiry calls from clients, client families, and caregivers.

  • Performs family consultation visits as assigned

  • Participates in the orientation of new caregivers

  • Processes payroll for caregivers on a weekly basis.

  • Ensures computer data is updated and accurate for client schedules and employee availability

  • Anticipates staffing needs and works with the Executive Director and/or Business Manager to ensure that an adequate pool of employees is maintained.

  • Ensures that all clients requested services hours are staffed with appropriate personnel

  • Follows all LHC Group policies and procedures and state/funded programs as appropriate

  • Continually monitors customer satisfaction and informs the Executive Director and/or Business Manager of any issues related to customer satisfaction

  • Keeps the Executive Director and/or Business Manager informed of any employee/client incidents and works with the Executive Director to bring resolution to any identified problems

  • Performs on-site home visits as needed

  • Ensures on-site supervisory visits are conducted per policy

  • Informs the Executive Director and/or Business Manager of any overtime requested or worked by caregivers

  • Ensures that pay rates are within the acceptable ranges

  • Responsible for coordinating, entering, and auditing payroll/billing on a weekly basis and ensuring the entry is timely and accurate.

  • Assists in the process of interviewing and hiring of caregivers

  • Participates in the orientation process for all staff

  • Ensures that all employees are provided appropriate orientation to assignments or job.

  • Assists in the process of maintaining employee personnel files

  • Performs data entry of new clients and employees as needed

  • Compiles and maintains client files

  • Participates in the on call rotation of the agency

  • All other duties as assigned.


Education & Experience

  • High school education or equivalent required.

Skill Requirements

  • Scheduling and data entry experience preferred.

  • Ability to coordinate many activities at one time.

  • Strong customer service skills.

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