Case Aide - Records Assistant

DEPARTMENT OF CHILD SAFETY

The Arizona Department of Child Safety (DCS) is a social and human services agency whose mission is to successfully engage children and families to ensure safety, strengthen families, and achieve permanency. DCS has field office locations located throughout the state of Arizona, with its central office located in Downtown Phoenix. DCS employs over 2,800 employees who share the common vision of ensuring children thrive in family environments free from abuse and neglect.

CASE AIDE - RECORDS ASSISTANT

Job Location:

3221 N. 16th STREET

PHOENIX, ARIZONA 85016

Posting Details:

Salary: $17.3484

Grade: 14

Closing Date: 3/31/2024

WHO ARE WE?:

At the Arizona Department of Child Safety ("DCS"), we call ourselves "compassioneers" because everything we do is done with a compassionate heart. We work tirelessly to protect children, reunify families, ensure safe living environments and prevent unnecessary trauma. As an agency, we are proud to be a pillar of strength for our communities, and proud to do work each day that makes an impact on the world around us every day.

Becoming a Case Aide-Record Assistant at DCS can be a life-changing event! If you have a passion to work with children and families, DCS is the place for you.

Together we can make a difference through service!

Candidates who are successfully employed as Case Aide for four (4) years will be eligible to apply for a promotional opportunity to a DCS Specialist Trainee Position.

WHAT DOES A CASE AIDE- RECORDS ASSISTANT DO?

A DCS Case Aide-Records Assistant works in the field, in collaboration with the case management team, and provides a variety of services to families and children in various social service programs. A day in the life of a DCS Case Aide-Record Assistant can look like:

• Case file management, organization, and purging.

• Document Management of electronic case records in computer-based Case Management System. Completes redactions and disclosures of court documents; performs clerical tasks as needed.

• Supervising visitation meetings among clients (parents and children)

• Assisting DCS Case Managers with filing, disclosers, packets, case notes, etc.

• Entering case notes into the computer-based Case Management System

• Driving on state business to transport children to appointments, etc.

• Assisting clients with application processes as needed

• Participating in a variety of meetings and/or client hearings, as requested

Alternative work hours may be required, including overtime, weekends and holidays.

WHAT KNOWLEDGE, SKILLS AND ABILITIES ARE HELPFUL?

Knowledge of:

Computers and software (Microsoft Office Suite), mobile devices, digital calendars (Outlook) & video conferencing (Microsoft Teams).

Skill in:

Establishing and maintaining interpersonal relationships; general clerical functions such as, data entry and filling; verbal and written communication; eliciting and gathering information; modeling professional behavior with clients; time management and multi-tasking; and observation.

Ability to:

Gain knowledge on information regarding human and social services; understand and adhere to related State, Federal and local laws, as well as, DCS policies and procedures; comply with casework principles and practices; comprehend and follow moderately complex written and oral instructions; organize data in a logical and coherent manner; prepare written reports accurately in a prescribed format; actively listen and provide supportive attention to clients; acquire and renew CPR Certification.

SELECTIVE PREFERENCE:

The ideal candidate will have college experience with credit hours in child development, rehabilitation, counseling, psychology, social services, sociology or related field or 1 year of experience in a child welfare environment, indirectly or directly working with clients or experience working with children in a controlled environment (e.g. nanny, daycare, teacher's aide)

WHAT IS REQUIRED TO BE A CASE AIDE?

• High school diploma or GED

• Valid Arizona issued driver's license.

• Level one Fingerprint Clearance card - Arizona.

Selected candidates must be able to pass a background investigation and DCS Central Registry check.

Employees who drive on state business are subject to driver license record checks, must maintain acceptable driving records and must complete any required driver training (see Arizona Administrative Code R2-10-207.12).

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

THE STATE OF ARIZONA HAS EXCELLENT BENEFITS AND PERKS! WE OFFER:

As an employee of the Department of Child Safety you will be entitled to a comprehensive benefits package that can become effective as soon as two weeks after starting!

Benefits include:

• Paid sick leave.

• Paid vacation that includes ten (10) holidays per year.

• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).

• Competitive health and dental insurance plans.

• Life insurance and long-term disability insurance.

We also offer optional employee benefits that include:

• Vision coverage.

• Short-term disability insurance.

• Deferred compensation plans.

• Supplemental life insurance.

• Employee wellness plans

Bi-Lingual Stipend

In an effort to better serve our communities, DCS offers a Bi-Lingual Stipend to all interested and eligible DCS Employees who successfully complete a language proficiency exam. Qualifying employees will receive a $500 annual stipend paid in equal increments.

If you're good at what you do, you can work anywhere. If you're the best at what you do, come work at DCS!

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

RETIREMENT:

Positions in this classification participate in the Arizona State Retirement System (ASRS).

Enrollment eligibility will become effective after 27 weeks of state employment.

Contact Us:

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-255-2903.

Requests should be made as early as possible to allow time to arrange the accommodation. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.