Case Aide Bullhead City In Bullhead City, AZ

American Medical Response Bullhead City , AZ 86442

Posted 2 months ago

More Information about this Job

Supervised Visitation Case Aide I

Job Description


The Case Aide manages all aspects of child-parent-family visits, documenting interactions both positive and negative and without bias, coordinated with the Case Manager from Arizona Department of Child Safety (ADCS). In support of the ComTrans mission and goals, this position utilizes business knowledge, professional documentation, independent and creative thinking. ComTrans is a safety sensitive company.

Job description(s) are subject to change based on business necessity

EMPLOYEE STATUS: Regular: Full-time; $13.00 hourly / non-exempt position.


Education: High School Graduate, some college, degree preferred. Minimum of 1 year experience in Human Service field preferred.

Age: All ComTrans employees must be at least 18 years old, all driving positions are required to be at least 21 years old as required by insurance. Exceptions may be made for non-driving positions on a case-by-case basis and dependent upon the position and its responsibilities.

All employees working in ComTrans ADCS Division must pass ADCS Central Registry Check


Valid AZ driver's license

Current Level One Fingerprint Clearance Card

Pass initial MVR-60 month (5 year) history check

Pass MVR 36 month (3 year) history check twice each year

Approved by our insurance company as a driver.

Company Provided Training/Certifications

First Aid/CPR

Crisis Prevention and Intervention.

Complete ComTrans Driver Certification Training Program.

Skills, Knowledge and Abilities:

The Case Aide:

Communicate effectively in English, both verbally and in writing.

Knowledgeable in Microsoft Office Suite and able to utilize information systems.

Be well organized and efficient.

Multi-task, balance workload, and demonstrate good organization skills.

Work independently with little supervision.

Be a strong team player.

Understand customer service internally and externally.

Ability to coordinate multiple cases.

Use sound judgment in making decisions and solving problems.

Utilize time management skills - prioritizing and planning.

Maintain a high level of confidentiality.

Be able to de-escalate hostile situations effectively.

Utilize proper communication skills.

Maintain a professional relationship with parents, family members and children.

Have the ability to perform services in a professional and businesslike manner and to the highest standard of professional conduct.

Understand appropriate interactions between parents, family and children.

Use professional documentation.

Understand cultural differences and apply accordingly.

Physical Requirements:

The physical demands are representative of those that must be met to successfully perform the essential functions typical of an administrative position as well as a ComTrans driver.

Ability to stand, climb stairs/steps, escort clients to and from destination, kneel, crouch, reach and extend arms.

Able to grasp objects such as steering wheel, car seats, etc

Sit in a driving or sitting position from 1 to up to 12 hours.

Able to get in and out of vehicles multiple times per day

Assisting students/clients in and out of the vehicles multiple times each day.

Able to bend, kneel and secure wheelchairs and clients multiple times per day.

Ability to lift or move at least 40 pounds

Ability to carry, lift and install child seats into vehicles and secure children into child seats.

When required, able to pass a Department of Transportation physical exam initially and upon expiration.

Able to perform vehicle pre and post trip inspections daily and on any vehicle

Able to work in a variety of environments; inside and outside, able to tolerate a variety of climate changes and conditions,

Administrative requirements

Ability to perform sedentary work involving sitting most of the time and for long periods of time.

Able to perform fingering activities such as typing.

Perform repetitive activities such as typing, using a telephone

Must have adequate visual acuity as required to perform activities such as preparing and analyzing data and figures, viewing a computer terminal, expansive reading.


The Case Aide reports to the Case Aide Supervisor


The responsibilities of this position include but are not limited to, the following:

Document visits without bias or personal beliefs using professional documentation practices in accepted format and medium.

Ensure the safety of children at all times.

Always allow natural parent-child interactions.

Provide maximum opportunity for parent-child contact and for parents to demonstrate responsibility for the child.

Educate all parties involved of the visitation plans as well as visitation guidelines, limitations and responsibilities of all parties.

Resolve conflict and de-escalate situations effectively.

Document a child's behavior on route to the visit, the parent's reaction to the child, parent's behavior during the visit, child's reaction to seeing birth parents, child/parent separation behavior.

Communicate with the ADCS Case Manager often and as necessary.

Ensure all visit notes are detailed, accurate, and submitted timely

Communicate all issues to your direct Supervisor immediately.

Conduct vehicle check prior to start of day.

Other duties as assigned.

EEO Statement

ComTrans, Inc. is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
PRN OnCall Crisis Specialist Bullhead City

Terros, Inc.

Posted 1 week ago

VIEW JOBS 3/21/2020 12:00:00 AM 2020-06-19T00:00 Overview Terros Health is pleased to share an exciting and challenging opportunity for a PRN On-Call Crisis Specialist - (Bullhead City) Arizona. Terros Health's Crisis team provide behavioral health, prevention, education and crisis stabilization services. They serve children, adolescents, adults, senior adults and families as well as schools, neighborhoods, organizations and businesses by providing phone, walk-in and in-home crisis counseling to clients to facilitate immediate stabilization of emotions and behavior. The individual will need to be professional, friendly, a self-starter, organized, and compassionate. Terros Health is a healthcare organization of caring people, guided by our core values of integrity, compassion and empowerment. For more than four decades, the heart of everything we do is inspiring change for life. We help people manage addiction and mental illness, provide primary medical care, restore families, support our veterans, and connect individuals to the care they need. If you are interested in working for one of the State's Leading Healthcare Organizations that promotes Integrity, Compassion, and Empowerment, we encourage you to apply! Responsibilities The PRN On-Call Crisis Specialist - Northern Arizona will be part of the mobile crisis team, this position responds on-site to individuals in crisis whose issues cannot be resolved by the crisis call center telephonically. Utilizing best practices in crisis intervention, the PRN On-Call Crisis Specialist responds to and supports individuals and families in crisis. Your duties would include but are not limited to: * Performing mobile crisis interventions primarily in hospital settings, with the potential to also respond in a variety of other settings including although not limited to individual residences, schools, and group homes. * When on-call, will arrive to the scene of a request for mobile crisis intervention within an average of 45 minutes and no more than 1 hour. * Work effectively and respectfully with clients, families, schools, first responders, the crisis call center, and all others involved * Develop short-term crisis management/safety plans with clients or families including having knowledge/understanding of the involuntary petition process. * Make appropriate referrals to other agencies and/ or long-term counseling when appropriate. * Support psychiatric hospital placements by providing coordination, planning and facilitation with hospital staff. * Maintain client records and completes required documentation in the electronic health record in an accurate and timely manner * Show ability to effectively and professionally express self orally and in writing * Display flexibility and ability to adapt to change. Ability to drive throughout Northern Arizona region including in potentially adverse weather conditions Qualifications Minimum Requirements: * HS/GED plus at least 3 years' experience in behavioral health - or - an Associate's degree in behavior health- or * Bachelor's degree in behavior health, -or- any Bachelor's degree plus one year experience in behavioral health - or * Must have or obtain a valid Arizona Driver License, be (21 years of age) with a minimum 3 years driving experience. Must meet requirements of Terros driving policy. * Must have a valid Arizona Fingerprint Clearance card (Level 1) or apply for an Arizona Fingerprint Clearance card within 7 working days of employment. * Must have or be able to attain CPR/First Aid certification * Proficiency with computer-based systems including electronic health records, Microsoft Outlook, and other Microsoft Office products. * Ability to perform physical duties associated with this role * Access to personal vehicle to drive to the scene of mobile crisis interventions (primarily hospital settings) Preferred: * A Master's degree or higher in the field of behavioral health, Arizona BH licensure * 1-3 years of Substance Abuse, Mental Health, and/or other crisis management skills #zr Terros, Inc. Bullhead City AZ

Case Aide Bullhead City In Bullhead City, AZ

American Medical Response