Cargo Service Clerk

Overview The Traffic Dispatcher Clerk also known as Window Clerk will coordinate and schedule drivers for pick-up and delivery in a safe, efficient, and timely manner. May be exposed to customers and is responsible for processing cargo bookings or import/export documentation within established deadlines and regulatory requirements.

Receives, reconciles, consolidates and/or summarize documents and information from customers. Responsibilities Supervisory Responsibilities: None. Duties/Responsibilities:

Key Responsibilities: Review documents for customers cargo release (Import) or dock receipt (Export) for deliveries. Communicate with truck drivers and terminal personnel on a regular basis.

Process service orders (transactions) for drivers picking up or delivering cargo. Provide customer service externally or internally via e-mail or phone. Email customer inventory and/or transactions daily.

Enter customer & customs cargo releases and terminal yard locations as received. Update and complete daily service orders to ensure cargo was properly loaded out or received. Audit service orders to ensure all paperwork has been returned by terminal.

Bring forward any issues to management that requires immediate attention. Work overtime as needed (evening, and weekend rotations). Work at offsite location if required. Assist with additional task as requested (I.e., inventory reconciliation, entering labor slips, archiving files etc...). Scan all daily transactions to server.

Candidate Requirements: Minimum two (2) years' experience in Customer Service and Import Documentation required. High school diploma or equivalent.

Intermediate to advanced experience with MS Word, Excel, Outlook Moderate to advanced typing skills and 10-key by touch (40-45 wpm) Advanced communication skills in English in order to communicate with customers. Ability to follow procedures and instructions. Ability to establish and maintain effective working relationships with customers and fellow employees.

Ability to exercise independent judgment within established systems and procedures. Possess organizational and time management skills with the ability to prioritize and be detail-oriented. MUST HAVE A TWIC CARD OR ABLE TO OBTAIN ONE Physical Requirements and Working Conditions:

The employee is required to sit for long periods of time and move to and from other locations, within the office and warehouse. The employee must occasionally lift and/or move up to 10 pounds. Work is performed primarily in the office.

The employee is occasionally exposed to dust, fumes, and airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually quiet to moderate. Must be able to work extended hours, weekends, or holidays, on occasion Required Skills/Abilities:

Excellent verbal and written communication skills. Strong organizational skills to prepare and assign routes. Strong leadership skills to ensure drivers compliance with direction and assignments.

Basic understanding of geographical area and mapping programs to facilitate efficient routing. Proficient with or able to quickly learn dispatch and recordkeeping systems. Ability to work at a fast pace and under pressure.

Thorough understanding of shipping industry. Education and Experience: High school diploma or equivalent required; Associates degree in Transportation, Logistics, or related field preferred.

At least three years of related experience and execution of similar duties in warehouse/freight operations required. Physical Requirements: Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times.