Cargo Service Clerk

Overview Position Overview: This position interfaces directly with the customer and is responsible for processing cargo bookings or import/export documentation within established deadlines and regulatory requirements.

Receives, reconciles, consolidates and/or summarize documents and information from customers. Responsibilities Key Responsibilities: Ensure that all documentation is complete and submitted timely, as required; Check documents, make necessary corrections and distribute them to corresponding customers to meet their respective deadlines; Collect cargo documents for all assigned customers--check the information for accuracy and disseminate for processing; Inform all customers of cargo arrivals/departures, via email/phone with an arrival/departure notice and a copy of the bill of lading.

Securing confirmation and file in master file; Secure original bills of lading properly endorsed, and delivery orders; Check that cargo is properly released; Coordinate and enter all data into the inventory system and prepare corresponding performance reports; Heavy phone communications answering any questions and informing customers of situations; Perform other related duties as assigned. Coordinate cargo reception and dispatch, prepare daily and weekly reports. Update arrival and dispatch schedules Participate in daily operations meetings Candidate Requirements:

Minimum two (2) years' experience in Customer Service and Import Documentation in the Maritime industry, required; High school diploma or equivalent; Intermediate to advanced experience with MS Word, Excel, Outlook; Required to obtain a TWIC card; Must be bilingual (English/Spanish). Strong communication skills, both written and oral. Flexible and able to handle multiple tasks simultaneously; Thrive in a fast-paced environment; Team player and can-do attitude; Able to follow procedures and instructions and exercise independent judgment within established systems and procedures; Understands the escalation process for assistance and knows the limits of his/her authority; Possess organizational and time management skills, prioritization skills, and detail oriented. Physical Requirements and Working Conditions:

The employee is required to sit for long periods of time and move to and from other locations, within the office and terminal. The employee is frequently required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds.

Work is performed primarily in an office environment. Work may involve moderate exposure to inclement weather/elements, such as extreme temperatures, dirt, dust, fumes, airborne particles, smoke, unpleasant odors, toxic or caustic chemicals; The noise level in the work environment is usually quiet to moderate. Must be able to work a flexible schedule and extended hours, weekends or holidays, as needed.