Career Opportunities: Part-Time Student Services Assistant, Pottstown (14336)

Part-Time Student Services Assistant, Pottstown Campus

Reports to: Director of Pottstown Campus Operations

Hourly Rate: $19.96 (Level 12, Support Staff)

FLSA Status: Non-Exempt

This position is open until filled. Review of applications will take place after Sunday, June 23, 2024.

Hours: 25 hour per week. During Peak times, may work up to 29 hours.

Hours are Monday

• Thursday 2:00pm

• 7:00pm, and Saturday 9:00am

• 12:00pm (August

• May). From time of hire until August 12th, hours will be 12:00pm-5:00pm.

• This position has college-wide responsibilities and requires travel between all campuses and off-site locations. The primary office location will be the Pottstown campus.

This position has been approved for a flexible work option arrangement. Flexible work options can be ended at any time by the College, Cabinet, and/or supervisors based on employee performance and/or as institutional needs change.

Basic Purpose

This position will provide support to both new and returning students at the College as part of the College's mission of access, retention, and completion, with responsibility for ensuring a high level of customer service through support of the Enrollment Services Processing Team. This includes in-person and back office duties. Service touchpoints will include the use of the following methods: in person; phone; email; text; online; chat, Starfish; Blackboard, and other Self-Service systems to support student success.

Essential Duties & Responsibilities

• Provide Enrollment Services assistance; process add/drop/audit/withdrawal requests; provide information related to courses and college policies; Identify need for and schedule appointments with advisors; Process transcript requests; processing of various Enrollment Services data and forms as needed to including change of name and address and residency information; Processing change of majors; Issuance of student ids and parking permits. Completion and maintenance of spreadsheets and other procedural documentation to ensure accuracy and completion of processes and responses to student inquiries; Send, receive, and distribute mail, e-mails, and telephone calls and voicemail. Use of imaging system to link relevant documents to electronic student records.

• Provide Financial Aid assistance: How to