Freeman is the global leader in events. Whether virtual, in-person, or hybrid, we are on a mission to redefine live for a new era. With a data-driven approach and the world's largest network of experts, our insights are shaping exhibitions, exhibits, and events that drive audiences to action. Our integrated full-service solutions leverage a 100-year legacy in event management as well as new technologies to deliver moments that matter.
The PT Lead- Transportation works under direct supervision and will be responsible for administrative support both pre- and post- show. This position is responsible for administrative support to the Transportation department and, under direct supervision, prepares regular work assignments related to the strategy of the department or work team.
Essential Duties & Responsibilities
Professionally interacts with customers, sales, operations staff, and vendors to provide the best customer service experience by phone, fax, email or in person.
Coordinate all round-trip transportation requirements for predetermined clients.
Establishes and maintains client relationships.
Utilizes the current Exhibit Transportation shipment management system for all shipments and ensures that all necessary shipment documentation and details are properly prepared and distributed to team members, to include Exhibit Transportation staff, account executives, account managers and project managers to ensure seamless services.
Utilizes Carrier Software as well as effectively communicates with selective partner carriers to ensure transportation requirements are met.
Contacts exhibitors/clients regarding challenges with shipments, resolving complaints concerning billing or service rendered and managing appropriately.
Works with team on planning, execution and post event processing and reporting as needed.
Assists in administrative responsibilities such as but not limited to data entry, shipment tracking, show research, invoice reconciliation and creating/maintaining internal show schedule.
Performs other duties as assigned.
Education & Experience
High School Diploma or GED
Bachelor's Degree preferred
Prior shipping & logistics background/experience preferred
Certificates, Licenses, Registrations
Valid driver's license required.
At Freeman, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws.