St Petersburg College Saint Petersburg , FL 33701
Posted 2 months ago
Student Services Professional
Compensation: $44,319.64 - $53,737.57
Pay Grade: 108
FLSA Status: Exempt
Salary Admin Plan: A&P (Annual Contract)
Key Position Information:
The College is seeking a dynamic and creative individual to provide career and academic advisement to our students. This position will provide a critical role in serving students on campus and in a virtual environment. A passion for providing high-quality advising in person and in a virtual environment is a must. The ideal candidate should be self-motivated, a problem solver, technology savvy, and should have excellent communication skills. As the College continues to build momentum around Academic Excellence and Economic Mobility as a strategic priority, the Career and Academic Advisors will be essential to student onboarding, retention, completion, and the overall student
experience.
Position Summary:
The Career and Academic Advisor is a student services professional with a critical role in The College Experience, the College's premier student success initiative. The responsibilities of the Career and Academic Advisor include, but are not limited to: helping students from their initial inquiry through application to the College; facilitating student orientations; guiding students' career decisions and class selection; tracking the advancement of students and providing case management and assistance for at-risk students; and assisting students with job searches, resume preparation, and placement or transfer.
Typical Essential Duties:
Prepares and delivers presentations to potential students on campus and in the community
Conducts outreach activities to students who have inquired about the College
Facilitates student orientations
Provides guidance to students individually or in group settings regarding career decisions, degree plans, and transfer opportunities
Identifies skill gaps and advises students on relevant workforce programs to meet their needs
Assists students with registration and appropriate course selection
Utilizes a wide range of software and computer systems to track and analyze student progression and retention
Analyzes student retention data and takes appropriate action to promote student success including case management of at-risk students
Helps students understand current job markets by researching career options
This is the first of six levels in the Student Support Professional series. The classification is responsible for providing complete organizational information and services to students and prospective students in single areas or across a number of disciplines that may include admissions, financial aid, academic advising, career services, international students, and disability services. This level is differentiated from the previous level by the focus on providing professional-level career counseling and/or academic advisement and providing direct student assistance in career development activities; incumbents are responsible for coordinating internal and external partnerships to enhance services; making referrals for resources to assist in the students' career and educational success; and serving as a liaison between high schools, students, employers, and departments within the college.
Requirements:
Education:
Bachelor's degree required. Master's degree preferred.
Experience:
Three years of experience in academic advising or a retention background in student services, or higher education.
Knowledge:
Thorough understanding of all SPC certificate, associate, and bachelor degree programs
Knowledge of college and community resources including disability support services veterans program, student support, learning support, and student assistance programs
Knowledge of federal financial aid rules and regulations, state Board of Education requirements, transfer issues and articulation agreements, SPC policies and procedures, FERPA regulations, and relevant legislative changes
Fluent with Microsoft Office suite of applications as well as the PeopleSoft student administration system and other software applications including the student coaching system, the learning management system, My Learning Plan, and the business intelligence system (PULSE)
Knowledge of theories and best practices in Academic Advising and retention
Customer service principles
Applicable student support programs, academic advising, and/or related programs;
Program development and program management principles and practices;
Customer service principles;
Career planning principles and practices;
Community networking principles and practices;
Applicable Federal, State, and local laws, rules, regulations, policies, and procedures;
Diverse populations and cultures;
Recordkeeping principles;
Computers and related software applications.
Skills:
Excellent time management skills
Ability to serve diverse populations and cultures
Ability to work flexible hours including some evening and weekend hours consistent with student needs
Ability to review and analyze student needs and recommend appropriate success strategies and referrals
Ability to manage large amounts of information related to academic programs, college policies and procedures, and federal regulations
Project management skills
Strong organizational and administrative skills and the ability to prioritize and meet deadlines
Demonstrated ability to manage multiple activities and maintain flexibility
Demonstrated leadership practices and ability to think strategically to support change and innovation
Experience with advising students on academic, finance or career issues
Excellent customer relations skills and the ability to establish and maintain a professional working relationship
Public speaking skills including the ability to engage groups as a part of workshops and structured presentations
Ability to extract, analyze, and interpret data
Ability to work independently with little supervision
Ability to prioritize work requirements and demonstrate independent decision making
Maintaining records
Effective communication and interpersonal skills as applied to interaction with subordinates, coworkers, supervisor, and the general public
Coordinating student support programs or services;
Planning and developing programs;
Advising students on academic, finance or career issues;
Providing customer service;
Promoting services;
Researching service delivery methods;
Creating resumes and cover letters;
Maintaining records;
Using a computer and related software applications;
Communication, interpersonal skills as applied to interaction with subordinates, coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to give and receive work direction.
Physical:
Positions in this class typically require: reaching, grasping, feeling, communicating effectively, and repetitive motions.
Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Positions in this class typically require: reaching, standing, walking, grasping, feeling, talking, hearing, seeing and repetitive motions.
Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
License:
None.
Responsibilities:
These duties are a representative sample; position assignments may vary.
Potential Frequency
Provides professional-level counseling and advice for incoming and returning students on academic programs and progress, financial aid, internships, careers, study abroad programs, and/or other related programs.
Daily
20%
Provides direct and comprehensive career counseling, advising, and student development guidance which includes networking with employers and community leaders to obtain information on job opportunities and facilitate job referrals; initiating, creating, and coordinating programs designed to help students create award-winning resumes and cover letters, interviewing and job search skills, and/or other related items; and/or performing related duties.
Daily
30%
Develops, manages, and communicates resources through program promotions, class presentations, training sessions, and faculty and community partnerships.
Daily
10%
Develops new student support services and programs, including on and off-site course offerings, new delivery formats, and partnerships with community agencies.
Daily
10%
Tracks, compiles, and collects information and prepares related reports in assigned program area; maintains related databases.
Daily
30%
Performs other duties of a similar nature or level.
As Required
Equal Access/Equal Opportunity
The Board of Trustees of St. Petersburg College affirms its equal opportunity policy in accordance with the provisions of the Florida Educational Equity Act and all other relevant state and federal laws, rules and regulations. The college will not discriminate on the basis of race, color, ethnicity, religion, sex, age, national origin, marital status, pregnancy, sexual orientation, gender identity, genetic information, or against any qualified individual with disabilities in its employment practices or in the admission and treatment of students. Recognizing that sexual harassment constitutes discrimination on the basis of sex and violates this Rule, the college will not tolerate such conduct. Should you experience such behavior, please contact Dr. Devona Pierre, Executive Director, Organizational Culture and Engagement/Title IX Coordinator at 727-341-3261; by mail at P.O. Box 13489, St. Petersburg, FL 33733-3489; or by email at eaeo_director@spcollege.edu.
St Petersburg College