Care Team Manager

For more than 75 years, Easterseals Hawaii (ESH) has provided services to people with intellectual and developmental disabilities and their families. Our programs deliver remote and in-person services to infants, children, youth, and adults and provide them the skills they need to realize their potential in a constantly changing environment. As Hawai'i's premier home, center, and community-based services organization, we're committed to making care delivery easier for our clients and supporting them to choose their own path. The Care Team Manager supports leadership in day-to-day oversight of behavioral health operations and management by ensuring clinical teams function effectively and deliver high-quality care.

ESSENTIAL JOB FUNCTIONS

• Provide oversight for day-to-day operations and management of clinical teams.

• Support client programs management.

• Supervise Clinical Managers/BCBAs by ensuring that they have the tools and training necessary to effectively provide care and manage their direct reports.

• Consults with Clinical Manager(s) on cases that require a higher level of clinical supervision (e.g. Functional Analysis approval process).

• Support clinical excellence and adhere to quality and funder standards through client report and session note reviews, RBT supervision and audits.

• Carry out specific individual clinical responsibilities in the treatment of clients and in the support of families as assigned:

• Conduct initial assessment of clients diagnosed with IDD and produce assessment report to include a recommendation for treatment and supervision hours.

• Create and lead implementation of treatment plans and/or behavior intervention plans, as appropriate.

• Provide direct care services as needed (social skills group, BCBA supervision, etc.).

• Collaborate with additional service providers on the client's support team to ensure comprehensive service delivery.

• Address program delivery with families, including parent/caregiver coaching, challenges with implementation of program, parent/caregiver participation, and work environment, as necessary.

• Intervenes as necessary to support relationships with client families, attends to formal grievances and escalations related to clinical programs.

• Meet or exceed individual and team productivity and billable hours targets.

• Support the development and execution of the individual's and supervised team's annual V2MOM (Vision, Values, Methods, Obstacles, Measures) goals.

• Collaborate with Family of Companies (FoC) shared services departments to ensure successful delivery and application of clinical excellence-, finance-, client services/scheduling, revenue cycle-, data analytics-, quality-, people operations-, and recruiting-related services to day-to-day operations.

• Ensure compliance, regulatory, and funder requirements are met, and act if they are not.

• Partner with colleagues to ensure a positive customer experience for all clients through coordinated service delivery.

• Maintain necessary continuing education requirements.

• Complete additional duties as assigned by manager.

QUALIFICATIONS

Minimum Education, Experience & Training Equivalent to:

• Board Certified Behavior Analyst (BCBA) in good standing for a minimum of two years

• Board Certified Behavior Analyst (BCBA) in good standing for at least five years preferred

• Three to five years' experience providing staff direction, training and development in a supervisory role in behavioral health programs or other multi-disciplinary team setting.

Knowledge, Skills & Abilities:

• Strong skills in leadership, mentoring and managing teams.

• Knowledgeable of evidence-based methodologies found to benefit children diagnosed with ASD or other developmental disorders.

• Experience providing services to children, adolescents, adults, and families.

• Strong clinical background and knowledge in best practices in Autism Services/Behavioral Health

• Commitment to building, developing, and supporting diverse teams.

• Promotes values of the organization- Bold, Equity-Informed, Community-Centered, and Well-Being Driven.

• Familiar with common modalities in ABA treatment delivery, including but not limited to; Verbal Behavior Milestones Assessment and Placement Program (VB-MAPP), Assessment of Functional Living Skills (AFLS), Essential for Living (EFL)

• Familiar with child and adolescent development and best practices.

• Sensitive to working with ethnic, linguistic, and economically diverse local populations

• Exercise confidentiality and discretion (HIPAA) pertaining to the work environment.

• Work independently and to be flexible in changing work priorities

• Attend all required training.

Physical Requirements:

• Sit for extended periods of time up to and including 6-8 hours a day.

• Frequent speaking and listening (25-75%) to clients, staff, and others in the workplace.

• Visual and auditory ability to work with staff and others in the workplace continuously.

• Utilize computer, cell phone.

• Frequent proofreading and checking documents for accuracy.

• Must be able to communicate effectively within the workplace, read and write using the primary language within the workplace.

CONDITIONS OF EMPLOYMENT

• Ability to obtain and maintain criminal record clearance through the Department of Justice (DOJ). The People & Performance Department must analyze DOJ/FBI live scan reports in accordance with applicable Federal, State, and Local laws, as well as fitness for the position.

• Ability to obtain and maintain clearance through the Office of Inspector General.

• Ability to obtain all required medical clearance through primary care physician (e.g. TB).

Time Type:

Full time

Compensation:

$120,000-$130,000 annually

The statements contained in this job description reflect general details as necessary to describe the principal functions of this job. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas as deemed fit for the organization.

Easterseals Hawaii is an equal opportunity employer.