Care Team Assistant - Various Fte's

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report.

As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You'll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.

Responsibilities

The Care Team Assistant (CTA) provides organizational, administrative, and clerical support to the Emergency Department and the health care team.

The CTA communicates effectively via a variety of modalities with patients, visitors, and Mayo staff. The CTA plays an integral role in communication across the continuum of care.

The CTA functions as a resource to members of the health care team and is familiar with multiple Mayo Clinic resources and processes.

The CTA carries out all aspects of the job using good judgment and problem-solving skills, strong interpersonal skills, and assumes responsibility for self-development within the role and participates in continuous improvement activities.

The CTA supports the healthcare team by anticipating and responding to team requests and patient needs, examples include ordering supplies for both administrative and patient care needs, ensuring necessary information is updated in patient medical records etc.

Initiates a quick registration process for ED patients, facilitates patient admissions, responsible for the tracking and movement of patients through the ED, enters admission orders into the electronic medical record and accurately enters patient admissions/discharges in the electronic environment, and coordinates patient follow-up appointments.

Monitors electronic faxes and uploads documentation into patient medical record. CTAs play a key role in visitor management in compliance with Mayo Clinic visitor policy.

Collect patient documentation and updates the electronic medical record. Information includes but is not limited to insurance information, creation of the MRN, creation of an ambulatory encounter, registration, etc. CTA's are responsible for scanning all internally initiated documents for patients as well as any outside materials.

CTA's manage downtime materials for outages relating to EPIC and SCC Soft applications. Functions include documentation management, utilizing downtime software, and following outage procedures.

CTA's respond to and support Multiple/Mass Casualty Incidents impacting the ED.

CTA's support Medication reconciliation process in coordination with ED nursing and pharmacy. Completes process as a delegate, marking necessary updates.

Fixing incorrectly placed Post ED follow up orders as directed by a protocol.

Qualifications

High school diploma or equivalent required. Successful completion of college or vocational school Health Unit Coordinator Program, Medical Assistant, or comparable experience required.

Basic knowledge of computer systems and strong keyboarding skills (i.e., Windows-based applications, and intranet/internet use) required. Excellent written and oral communication skills, mature judgment, and strong interpersonal skills for interactions with patients, nursing, physicians, and external calls/requests is needed. Requires the ability to assertively pursue information and to function independently.

Requires the ability to handle multiple demands at short notice in a highly stressful area. Outstanding customer service, interpersonal and organizational skills. Adapts effectively to unpredictable situations within the patient care setting. Availability to work flexible hours, including days, evenings, nights, weekends and holidays.

Medical terminology is preferred, but not required.

Certified nursing assistant certification is preferred, but not required.

Current Cardiopulmonary Resuscitation (CPR) Certification or must obtain within 1 year from date of hire.

Exemption Status

Nonexempt

Compensation Detail

$20.61-28.91/hour Evening $1.30 Night $1.90 Wkend Day $1.75 Wkend Evening $3.05 Wkend Night $3.65

Schedule

Full Time

Hours/Pay Period

40-72

Schedule Details

0.5-0.9 FTE with days, evenings, and overnights available

Weekend Schedule

0.5-0.9 FTE with days, evenings, and overnights available every third weekend; every third holiday

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations.

Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Affirmative Action and Equal Opportunity Employer

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.

Recruiter

Tricia Harding