Care Navigator

POSITION OVERVIEW

The Care Navigator provides wraparound support to agency clients through a varied array of services, which may include case management, support groups, parenting classes, case management, and community education or awareness activities. The Care Navigator collaborates with other professionals and referral sources to support clients with relationship-focused, hope centered and trauma informed service delivery.

All employees and volunteers are expected to be sensitive to our client's cultural and socioeconomic characteristics, reflect sunbeam family services core values and to perform as sunbeam's standards of excellence at all times.

ESSENTIAL FUNCTIONS

• Promote and contribute to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures, beliefs, abilities, and experiences.

• Demonstrate capacity for providing developmentally sensitive, hope centered, trauma informed relationship-focused evidence-based/informed services and supports.

• Provide direct services to clients which may include referral, screening, assessment, service plan, progress notes or reports, and discharge services.

• Assess client needs and provide appropriate referral and linkage to resources as necessary.

• Participate in interdisciplinary team activities, meetings and educational opportunities for clients and families.

• Facilitate and attend regular meetings, trainings, and educational classes to engage in intentional and collaborative problem solving and resource connection with clients.

• Promote and enhance the overall health and well-being of clients through services provided, evidenced by use of appropriate screenings and outcome measurements.

• Establish and maintain regular communication with clients as a support and resource, including collaboration with other team members.

• Responsible for implementing and facilitation of evidence based psychoeducational and rehabilitative groups, support groups, and development of support materials based on best practices.

• Accurately complete all record keeping, documentation, and reporting functions in a timely manner as required by program and/or agency policy utilizing the agency designated EHR or other designated reporting systems.

• Maintain established productivity requirements for direct client care and activities.

• Establish effective community relationships for referral sources as well as build and update an ongoing resource and referral manual.

• Document evaluation and follow-up processes of participants, trainings, and speaking presentations to track performance outcomes, service outputs, and needs.

• Participate in community engagement and outreach events to build program and service capacity in the communities served.

• Assist in efforts to raise awareness of program services components and recruit eligible clients.

• Assist in the coordination of events and partnerships related to serving agency clients.

• Adhere to agency code of ethics and professional standards to ensure quality of service

• Maintain confidentiality and positive community relationships.

• Represent Sunbeam in community collaborations and events as directed by supervisor.

• Promote culturally sensitive practice.

• Travel locally as required in the performance of responsibilities.

• Perform other appropriate and related responsibilities as assigned by supervisor, Senior Program Director, Chief Program Officer, or Chief Executive Officer.

Qualifications

JOB QUALIFICATIONS

Minimally Required

Preferred

Education

Bachelor's Degree in a behavioral health field, education, social work, or closely related field.

Masters degree in a behavioral health field, social work, or closely related field.

Certification

Behavioral Health Case Management I or II (BHCM I or II) Certification through the Oklahoma Department of Mental Health and Substance Abuse Services or Certification eligible within the first 90 days of employment.

Behavioral Health Case Management II (BHCM II) Certification through the Oklahoma Department of Mental Health and Substance Abuse Services

Experience

Experience working directly with adults, families or children OR experience facilitating or teaching education or support groups

One (1) year experience working in the mental health or social work field

Skills Knowledge

Abilities

Caring and compassionate attitude when interacting with and caring for children and families.

Accepting interpersonal approach that reflects cultural sensitivity to the unique and diverse experiences of families served.

Excellent command of English language and grammar, both verbal and written.

Willingness to work with high-risk, low-income communities.

Must exercise good judgment.

Able to appropriately respond to stressful situations.

Able to effectively and respectfully communicate in a manner that consistently demonstrates respect and concern.

Intermediate knowledge of computer operations and applications and the ability to master other computer technology/software programs, as needed.

Process, protect and exercise discretion in handling confidential information and materials.

Excellent problem solving, time management, and organizational skills.

Able to work as a cooperative and supportive interdisciplinary team member

Sustained concentration to detail and accuracy, along with the ability to prioritize workload.

Ability to provide direct case management, rehabilitative, psychoeducational, education, and group services.

Bilingual staff must have the ability to effectively, accurately, and regularly communicate and translate conversations with families served by Sunbeam.

Valid Oklahoma driver's license and state required vehicle insurance for any vehicle used in performance of job duties

Local travel required plus work some evenings and weekends, as required by the job

Advanced computer database and Microsoft software application knowledge

Bilingual Spanish/English speaking ability to interact with children and families from multilingual homes

WORKING CONDITIONS

Physical Demands

While performing the duties of this job, the employee is required to frequently communicate with, supervisor, staff, families, and others, and must be able to exchange accurate information when doing so. Must be able to endure remaining in stationary position for extended periods (up to 50% of workday) and occasionally move about inside the office to access file cabinets, office equipment, attend meetings, etc. Must be able to communicate verbally with children. Occasionally must be able to move or lift up to 25 pounds at a time. Must be able to detect, discern, distinguish, observe, inspect and compare.

Work Environment

The employee will work in office, school, and home environments. May work close quarters with other staff members, parents, and children. Frequent travel to other sites and facilities. The noise level in the work environment varies from quiet, moderate to loud depending on work setting. Some travel may require entering a family's home. Work environment cannot be predicted when entering a family's home. Employee must expect exposure to strong odors such as soiled diapers and clothes and poor hygiene.

Other

The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. The qualifications, physical demands, and work environment described herein are representative of those an employee will encounter and must meet to successfully perform the essential functions of this job. These statements are intended to describe the general nature and level of work performed by employees assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel or candidate and may be subject to change at any time. Reasonable accommodations may be made to enable individuals to perform the essential functions.

Sunbeam Family Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are committed to fair and equal in all its employment practices for persons without regard to race, ethnicity, color, creed, age, gender, sexual orientation, gender identity or expression, pregnancy, religion, disability or degree thereof, national origin, domestic/marital status, political affiliation or opinion, veteran status, HIV status, AIDS status, genetic information, and any characteristic protected by federal, state, or local laws.