Care Navigator

HCR Manor Care Arlington Heights , IL 60501

Posted 2 months ago

HCR ManorCare provides a range of services, including skilled nursing care, assisted living, post-acute medical and rehabilitation care, hospice care, home health care and rehabilitation therapy.

The Care Navigator directs the overall patient experience from admission through discharge.

  • Meets and greets new patients to facility; explains and orients patients to the facility services such as therapy, meals, bathing, medications, activities and the guest services directory

  • Resolves customer requests, questions and initiates follow-up of concerns; provides information to improve customer service

  • Synchronizes discharge planning with the patient, family, rehabilitation, nursing and social service

  • Serves as a role model to foster superb customer service

In return for your expertise, you'll enjoy excellent training, industry-leading benefits and unlimited opportunities to learn and grow. Be a part of the team leading the nation in healthcare.

Educational Requirements

High School Diploma or equivalent required.

Position Requirements

Minimum one-year experience in a customer service or administrative position required.

Job Specific Details:

The Care Navigator will have split responsibilities between the business office and admissions office. This is a full time position with some weekend schedule.

Category

Administrative

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Care Navigator

HCR Manor Care