HCR Manor Care Arlington Heights , IL 60501
HCR ManorCare provides a range of services, including skilled nursing care, assisted living, post-acute medical and rehabilitation care, hospice care, home health care and rehabilitation therapy.
The Care Navigator directs the overall patient experience from admission through discharge.
Meets and greets new patients to facility; explains and orients patients to the facility services such as therapy, meals, bathing, medications, activities and the guest services directory
Resolves customer requests, questions and initiates follow-up of concerns; provides information to improve customer service
Synchronizes discharge planning with the patient, family, rehabilitation, nursing and social service
Serves as a role model to foster superb customer service
In return for your expertise, you'll enjoy excellent training, industry-leading benefits and unlimited opportunities to learn and grow. Be a part of the team leading the nation in healthcare.
High School Diploma or equivalent required.
Minimum one-year experience in a customer service or administrative position required.
Job Specific Details:
The Care Navigator will have split responsibilities between the business office and admissions office. This is a full time position with some weekend schedule.