Care Navigator, Access Healthy Start

Position Description

Harris County Public Health has earned the 2023 Best Place for Working Parents Business Designation.

About Harris County Public Health:

Harris County Public Health (HCPH) includes a network of more than 700 public health professionals working together to improve health outcomes for the third most populous county in the United States. HCPH provides a multitude of services such as medical and dental services, community programming, and health education for the approximately 2.3 million people in unincorporated Harris County. Through its core values of innovation, engagement, and health equity, HCPH strives to bring meaningful solutions to public health issues while keeping Harris County healthy and vibrant.

Position Overview:

Under the direction of the ACCESS Supervisor, the ACCESS Healthy Start Care Navigator shall focus on shared populations needing services and support across the safety net continuum, including but not limited to the following cohorts: Violence Prevention, Black Maternal Health, Homeless individuals with physical and behavioral health conditions, Re-entry populations, and the Latino Chronic Disease cohort. The ACCESS Healthy Start Care Navigator will provide personalized case management services to low and medium risk participants, accessing resources, and navigate complex systems to support stability and self-sufficiency.

Duties and Responsibilities:

• Responsible for providing ongoing case management services for participants enrolled in ACCESS; works with participants to enhance stability and overall well-being by addressing participant needs, including community resources, assistance with internal and external referrals for medical, substance use, mental health, parenting, employment, housing needs, and other needs related to social determinants of health.

• Identifying, facilitating and securing access to needed healthcare, social services benefits and community resources; conduct initial assessments and develop care plans.

• Participate in community events and meetings to recruit participants, identify resources, and build relationships with partner organizations; Distribute public education materials to a targeted audience; Distribute information about community events and important resources.

• Become familiar with the ACCESS Harris IBM Portals (Provider Portal, Client Portal, and Watson Care Manager) and enroll potential participants and their family members; Follow up with community members regarding appointments, community activities, and forms to ensure they're adequately completed.

• Will have an assigned caseload and will monitor the case for the duration of the program and will be responsible for the assessment and case management of the ACCESS program participants to ensure an appropriate level of care and develop a participant care plan.

• Conduct site/home visits as needed to complete initial assessments on new participants and provide follow-up to existing participants.

• Accompany participants to medical, housing, and other needed appointments, and any other in-field support requested; communicate with members of the community, colleagues effectively and efficiently; provide health education and support.

• Regularly coordinating and communicating with Care Team members on all care plan activities, including referrals, transition care planning, and follow-up tracking; coordinate with healthcare providers and community resources.

• Monitor progress and evaluate outcomes; document and maintain accurate records.

• Other duties as assigned, including responding to an emergency event.

Harris County is an Equal Opportunity Employer

https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx

If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net

This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.

Requirements

Education:

• Bachelor's degree from an accredited college or university majoring in Public Health, Public Relations, Social Work, or a related field

Experience:

• At least one (1) year of clinical or public health administration experience in a community, public health, health clinic, physician's office or hospital environment

Knowledge, Skills and Abilities:

• Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook)

• Strong team skills and ability to work in a fast-paced environment.

• Handles sensitive or difficult issues with grace and confidence.

• Demonstrates an awareness of, and sensitivity to, the needs and concerns of individuals from different cultures.

• Be knowledgeable of community resources and refer clients as needed.

Core Competencies:

Organizational Leadership

• Understands the organizational mission

• Understands ethics and public good; is concerned with public trust

• Demonstrates respect for the opinions and beliefs of others

Collaboration

• Contributes to an inclusive workplace where equity, diversity, inclusion, and individual differences are valued and leveraged to achieve the vision and mission

• Demonstrates a sense of responsibility for the success of the group

• Collaborates with others to improve quality and address needs

Innovation

• Ability to adapt to change

Interpersonal Abilities/Personal Characteristics

• Treats others with courtesy, sensitivity, and respect

• Behaves in an honest, fair, and ethical manner

• Assesses and recognizes own strengths and weaknesses

• Uses sound judgment

• Self-motivated

• Organizes and maintains work environment to allow for maximum productivity

Communication

• Communicates clearly and effectively, both orally and in writing

NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.

Preferences

Language:

• Bilingual (English/Spanish)

General Information

Position Type, and Typical Hours of Work:

• This is a full-time position- 40 hours per week (including evenings and weekends).

• Ability to work outside regular business hours (evenings and weekends) is required.

• May be required to travel which may include transporting clients, participating in community outreach programs, and attending meetings and training opportunities.

Work Environment:

• This job operates in a professional office environment.

• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

• This job requires attending periodic events in the community.

Physical Demands:

• Frequently required to sit or stand, use manual dexterity, speak, listen, hear, and write

• Works in an office or indoor environment with little or occasional light physical effort and moderate noise

• May occasionally lift and move up to 25 pounds and occasionally lift to 50 pounds

Work Location:

• Harris County Public Health/ACCESS Harris County: 1111 Fannin St, Houston, TX 77002

Employment may be contingent on passing a drug screen and meeting other standards.

Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.

BENEFITS

Harris County offers a competitive benefits program, including comprehensive group health and related benefits plan as well as defined benefit retirement plan.

The following list of benefits is offered only to employees in regular (full-time) positions:

• Medical Coverage

• Dental Coverage

• Vision Coverage

• Wellness Plan

• Life Insurance

• Long-term disability

• Employee Assistance Program

• Ten (10) days of vacation each year for the first five (5) years of service

• Accrual rates increase based on years of service

• Eleven (11) County-observed holidays and one (1) floating holiday

• Professional development opportunities

• Dependent Care Reimbursement Plan

• Healthcare Reimbursement Account

• 457 Deferred Compensation Plan

The following benefits are also available to regular (full-time) employment and may be available to part-time employees:

• Retirement Pension (TCDRS)
• Flexible schedule (varies by department)
• Transportation Assistance (Metro RideSponsor Program)

In accordance with the Harris County Personnel Regulations, Group Health and related benefits are subject to amendment or discontinuance at any time. Commissioners Court reserves the right to make benefit modifications on the County's behalf as needed.

For plan details, visit the Harris County benefits website:

https://benefitsathctx.com/

01

Which of the following best describes your highest level of education completed as it relates to this position? Qualifying information must be documented in the Education section of your application.

• High School or GED diploma

• Associate Degree

• Bachelor's Degree

• Master's Degree or higher

• None of the above

02

If you selected a college degree in response to the previous question, which of the following best describes your major?

• Public Health

• Public Relations

• Social Work

• Other Related Field

• Unrelated Field

• N/A; No Degree

03

Please describe your educational background including level of education completed, area of study and completed major and minor programs.

04

Which of the following describes your level of proficiency using a personal computer and common office software such as MS Office Suite (Word, Excel, PowerPoint, and Outlook). Please select your level of proficiency based on the following descriptions: Advanced: A person with this level of skills is able to produce very large, complex formal documents that require a table of contents, footnotes, endnotes, bookmarks, and other special elements; a wide range of graphic effects, and use advanced techniques for analyzing and manipulating data. Has full mastery of Macro commands and skills to tie the objects together into a cohesive system by using Macros and Visual Basic for Applications code. Makes interactive presentations by using hyperlinks and action buttons. Intermediate: A person with this level of skills is able to customize toolbars, import and insert graphs, embed Excel data, and elaborate reports. Understands the concepts of databases and is able to work with charts and to use the list management capabilities of Excel. Able to use complex query techniques, create efficient forms and reports, and create Macros to automate these forms. Makes interactive presentations by using hyperlinks and action buttons. Basic: A person with this level of skills is able to use basic formatting, editing, printing functions, and understands the document page setup. Has the ability to enter and correct data, modify a workbook, format a worksheet, and use printing functions. Understands the different database concepts and structures and is familiar with data validation and is able to create a simple presentation in PowerPoint, run it, and print it. Entry Level: A person with this level of skills has the ability to open, create, save and modify documents in Word, send and receive email in Outlook and create spreadsheets in Excel. Format documents for printing, comfortable using the printer menu to preview documents. Has ability to change the font, the margins, insert or delete pages and use the built-in spellchecker and grammar check.

• Advanced

• Intermediate

• Basic

• Entry Level

• Not proficient

05

Which of the following best describes your verifiable clinical or public health administration experience in a community, public health, health clinic, physician's office or hospital environment? (To be considered, qualifying experience must be documented in your application's employment history)]

• Less than one (1) year

• One (1) year or more

• I do not have this experience

06

Please provide details about your verifiable clinical or public health administration experience in a community, public health, health clinic, physician's office or hospital environment. Do not use "Please see Resume" or "See Resume" (To be considered, qualifying experience must be documented in your application's employment history) Please include your (a) role(s), (b) types of organizations, (c) scope of duties and responsibilities If you do not have this experience, please type "None" in the space provided.]

07

Are you bilingual in English and Spanish? If yes, do you consider yourself fluent?

• Yes, I am fluent in both of these languages

• No, I am fluent in only one of these languages

• No, I am not fluent in either one of these languages

Required Question

Agency Harris County

Address 1111 Fannin St

Ste. 600

Houston, Texas, 77002

Phone 713-274-5445

Website https://www.governmentjobs.com/careers/harriscountytx