Care Manager, Field

New Directions Behavioral Health Fayetteville , AR 72701

Posted 2 months ago

Members first in everything we do.

For more than 25 years, New Directions has been helping its members become the best versions of themselves. We know that mental health is a crucial part of overall health and well-being. Through a suite of behavioral health services, an Employee Assistance Program and Student Assistance Programs, we serve more than 16 million people across the nation by improving their access to quality behavioral healthcare. You can help us change lives by starting with your own. We're looking for bright, passionate and ambitious people to help be the difference that makes a difference.

Role and Responsibilities:

  • Utilizes the components of the case management process e., elements of comprehensive assessment, identification of targeted barriers to improvement, linking to needed professional and community resources, development of care plan, implementation of care plan, documentation of outcomes, iterative care plan review and adjustment based on outcomes, health stabilization, and patient graduation.

  • Conducts telephonic assessments with the members to gather information regarding the member's current treatment, possible treatment needs and identify any barriers to accessing services.

  • Conducts on-site and telephonic communication with the member and/or member's parents/guardian, facility, and outpatient providers, including primary care physician (PCP) to gather information to identify discharge needs and any barriers to accessing post hospital discharge services and facilitate coordination of services.

  • Assists the member to engage successfully with their behavioral providers and others in their support system to move toward self-management.

  • Facilitates coordination, communication and collaboration on behalf of the member to achieve goals.

  • Builds trusting collaborative relationships.

  • Demonstrates case management expertise in response to a variety of circumstances ranging from crisis intervention to routine business matters.

  • Coordinates with Health Plan medical management and medical services providers, including primary care physicians and patient centered medical homes, to promote integrated member health care.

  • Participates in clinical staffing and other meetings and trainings upon management request.

  • Presents clinical cases to staff and consulting providers upon request of supervisor and as required by case management, policies, and procedures.

  • Utilizes appropriate tools such as NDBH approved case management models, assessment instruments, practice guidelines, and other applications and tools.

  • Completes appropriate documentation in clinical systems in compliance with regulatory and accreditation standards.

  • Provides information to members and providers regarding mental health and substance abuse benefits, community treatment resources, mental health managed care programs, and New Directions services, policies and procedures and criteria.

  • Coordinates consultations with member's provider, family and NDBH Physician consultants on clinical cases when necessary and appropriate to facilitate care and progress.

  • Provides follow-up and support calls to members and providers as needed and as assigned by Manager/Supervisor.

  • Adheres to New Directions Behavioral Health Mission Statement, Core Values, Code of Business Conduct, and Compliance Program.

  • Complies with all Federal and applicable State laws and New Directions Behavioral Health Policies regarding, privacy, confidentiality, and security of health information, and other designated information.

This list of duties and responsibilities is not intended to be all-inclusive and can be expanded to include other duties or responsibilities as deemed necessary.

Required Qualifications:

  • Has a current, unrestricted state license issued by a state or territory of the United States to practice independently as a Clinical Social Worker, Marriage and Family Therapist, Professional Counselor, Clinical Psychologist or Registered Nurse in the state in which the business operation is located and/or other states as required by law, regulation or contract.

  • Minimum of 3-5 years of direct clinical care experience with patients in facility-based and/or outpatient psychiatric or chemical dependency treatment.

  • Strong clinical and case management skills.

  • Excellent verbal and written communication and interpersonal skills.

  • Strong computer and keyboarding skills (Microsoft Outlook and Word), including the ability to document while simultaneously while taking information over the phone.

  • Ability to comprehend medical policy and criteria to clearly articulate health information.

  • Valid driver's license and proof of insurance mandatory for positions which require driving.

Preferred Qualifications:

  • Minimum of five (5) years post-licensure experience in direct clinical care with patients in facility-based and/or outpatient psychiatric or chemical dependence treatment.

  • For Registered Nurses, a Bachelor's Degree in Nursing.

  • Previous experience in Case Management or Disease Management.

  • Knowledge & ability to apply case management principles and concepts to their case management practice.

  • Certified Case Managers (CCM) are preferred or ability to obtain CCM within 4 years of hire.

  • Experience and training in Motivational Interviewing or Health Coaching.

  • Strong computer skills (Microsoft Office Suite).

FLSA Status:


Why work for NDBH?

Vibrant, positive culture

Caring isn't just our job, it's our culture. Because we believe a healthy lifestyle starts with a healthy work setting, we take great pride in fostering a friendly, caring and inspiring workplace.

Community involvement

New Directions has a service program that supports a wide range of causes annually. Employees have the chance to give to those in need and volunteer through company-sponsored volunteered time off.

Competitive benefits

Optimal health is our mission. That's why we offer a robust benefit package that includes medical, dental, vision and life insurance plans. Other benefits include a 401(k) Retirement Program with company contributions, generous PTO, an Employee Assistance Program (EAP), Volunteer Time Off, BetterHelp, and tuition and CEU/License reimbursements.

New Directions Behavioral Health, LLC is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran's status, age or disability.

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Care Manager, Field

New Directions Behavioral Health