Care Management Product Analyst Intern

HCA Nashville , TN 37201

Posted 2 months ago


Are you looking for a work environment where diversity and inclusion thrive? Submit your application for our Care Management Product Analyst Intern opening with Sarah Cannon Network today and find out what it truly means to be a part of the HCA Healthcare team.


At Sarah Cannon Network, we want to ensure your needs are met. We offer eligible colleagues an attractive benefit package that includes medical, wellbeing, dental and vision benefits along with some unique benefits including:

  • Medical, Dental, Vision, Life Insurance and Flexible Spending

  • Paid Time Off (PTO) and Personal Leave

  • 401K(100% annual match - 3% to 9% of pay based on years of service)

  • Academic Assistance and Reimbursements for Tuition and Student Loans

  • Employee Discounts including Tickets, Retail, Mental Health Apps, Education Apps, Identity Theft Protection etc.

  • Home, Auto, and Pet Insurance

  • Employee Stock Purchase Program (ESPP)

  • Short Term & Long Term Disability coverage

  • Adoption Assistance

  • Legal Benefits and lots more!

Learn more about Employee Benefits

We are seeking a(an) Care Management Product Analyst Intern for our team to ensure that we continue to provide all patients with high quality, efficient care. Did you get into our industry for these reasons? We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply!

Job Summary and Qualifications

Summary of Duties:

Product Analyst focused on providing subject matter expertise in HCAs Care Management product suite including its functionality and utilization, collaborating with project teams and business partners to meet ITG project objectives. The successful candidate will have excellent verbal and written communication skills, the ability to establish effective working relationships and manage multiple priorities. This includes discussions and collaborating with other project team members to design functional product details and changes, identify and escalate project issues, and ultimately ensure product requirements are met. The candidate will provide hands-on expertise to independently resolve service delivery or functionality issues with the Care Management products, frequently communicating with project team members, support resources, other supporting external vendors, and end users. This position requires a strong working knowledge on how the Clinical Nurse Navigators utilize the products, by maintaining strong relationships with business partners and product users. The ideal candidate for this position has an IT product development background with well-developed communication skills. Product development and Electronic Health Record experience are a plus.

Supervisor: Care Management Product Owner

Duties Include But Are Not Limited To:

  • Identify product gaps and leads enhancement efforts

  • Participate in the enterprise deployment to the Care Management community including configuration, testing, and training

  • Work closely with each program to ensure software usage optimization

  • Develops and identifies potential operational changes to streamline operations and enhance service delivery

  • Oversee new interface coordination per the deployment schedule and assist with future integration strategies to support the service lines

  • Provide tier 2 customer support to the end users

  • Ability to multi task, given various task assignments, assisting management in prioritization of tasks

  • Take ownership of responsibilities, working individually or with teams to accomplish goals

  • Works with all departments throughout the product delivery cycle to ensure project dates are met and ensure timely completion of Product Analyst deliverables

  • Perform other duties as assigned.

  • Practice and adhere to the "Code of Conduct" philosophy and "Mission and Value Statement".

Knowledge, Skills, and Abilities

  • Professional demeanor and positive attitude; customer service orientation.

  • Excellent communication and inter-personal skills.

  • Ability to learn, understand, and apply new technologies, methods, and processes.

  • Working knowledge of scrum and agile project delivery methodologies.


  • Bachelor's Degree preferred


  • 0 - 2 years. Experience on increasingly challenging projects in business with a proven delivery track record.

  • Demonstrated advance subject matter experience of a service line application

  • A background working with a fast paced, results oriented environment.


  • Scrum certification preferred

  • Agile certification preferred

Physical Demands/Working Conditions: Requires prolonged sitting, some bending, stooping, and stretching. Requires hand-eye coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations.

OSHA Category: The normal work routine involves no exposure to blood, body fluids, or body tissues (although situations can be imagined or hypothesized under which anyone, anywhere, might encounter potential exposure to body fluids). Persons who perform these duties are not called upon as part of their employment to perform or assist in emergency care or first aid, or to be potentially exposed in some other way.

ITG transforms healthcare and gives people healthier tomorrows. We deliver information technology strategy, support, and solutions. ITG improve and enhance patient care and business operations. We deliver services at administrative locations, data centers, and hospitals. The facilities we support are located in 20+ states and the United Kingdom. Our team works to move healthcare forward. We do this by seeking, embracing, developing, and delivering technology for patient care.

HCA Healthcare has been named one of the World's Most Ethical Companies by Ethisphere Institute for over a decade. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Across HCA Healthcare's more than 2,000 sites of care, our nurses and colleagues have a positive impact on patients, communities and healthcare.

Together, we uplift and elevate our purpose to give people a healthier tomorrow."- Jane Englebright, PhD, RN CENP, FAAN

Senior Vice President and Chief Nursing Executive

If you find this opportunity compelling, we encourage you to apply for our Care Management Product Analyst Intern opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. We are interviewing apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


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Care Management Product Analyst Intern