Care Management Associate

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

The Care Management Associate is responsible for making outreach calls to providers on behalf of members who may have home infusion needs.

Additional responsibilities include but not limited to the following:

• Typical office working environment with productivity and quality expectations.

• Sedentary work involving periods of sitting, talking, listening.

• Work requires sitting for extended periods, talking on the telephone and typing on the computer. Ability to multitask, prioritize and effectively adapt to a fast paced changing environment.

• Position requires proficiency with computer skills which includes navigating multiple systems and keyboarding.

• The Care Management Associate position is ideally suited for someone with strong customer service skills, good communication skills in both verbal and written formats and the ability to work in a remote team and possess the ability to manage multiple priorities with effective time management.

• And other duties as assigned.

Required Qualifications

• 1 year Healthcare experience working in a medical office environment required.

• Demonstrated knowledge of Microsoft Word, Outlook, and Excel

• Must be available to work Monday- Friday 8:00 AM - 5:00 PM, any time zone

• Some Holiday's may be required

Preferred Qualifications

• Managed Care experience preferred

• Experience with data entry and documentation in Quickbase preferred

• 2+ years of work experience in telephonic customer service

• Effective verbal and written communication skills with both customers and teammates.

• Strong telephonic communication skills.

Education

High School Diploma or equivalent GED

Pay Range

The typical pay range for this role is:

$18.50 - $35.29

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

We anticipate the application window for this opening will close on: 06/28/2024