Care Facilitator

Our Company

Starting Point Nursing Services

Overview

Care Facilitator (REMOTE)

Full Time Position Available Immediately

Available Schedule: Monday-Friday, 8a-4p CST (9a-5p EST)

As a member of our Starting Point Nursing team, the Care Facilitator will be responsible for supporting day-to-day administrative tasks and ensuring high quality customer service for our partner facilities and patients. This pivotal role is responsible for building providers schedules, ensuring patients are seen timely, according to Starting Point Nursing Care Paths, and conducting outreach for pending appointments.

Responsibilities

• Partners with providers to ensure daily appointments meet Care Path requirements, and RVU production goals. A key contributor to Starting Point Nursing meeting provider optimization efforts

• Timely communication and confirmation about upcoming appointments with patient/caregiver/facility. Responsible for schedule adjustments, or cancellations upon request from providers or patient/caregiver/facility

• Coordinate translation services as needed to ensure we can clearly communicate with patients

• Ensure all active patients have a future scheduled appointment, in alignment with Starting Point Nursing's care model

• Utilize and analysis scheduling reports/dashboard to identify scheduling gaps, new admission, or discharges

• Proactively outreach to Regional Administrator to discuss provider assignments, and panel size

• Any updates to accounts will be maintained by Starting Point Nursing

• Initiate contact to newly registered patients to welcome them to Starting Point Nursing, and schedule their initial appointment

• Provide education about services, including Continue Care RX enrollment, hours of operation, after hours, and explain proactive outreach to ensure care path compliance and reduce hospital admissions

• Triages inbound calls to Scheduling queue and overflow from Nursing. Calls are addressed directly, warm transferred to appropriate contact, or a message is taken and documented into EHR

• Conducts tasks of the position in a collaborative, friendly and empathetic way when handling patients, providers, and co-workers

• Maintains demographics in digital client records, including key contacts such as the POA or legal guardian

• Monitor and distribute inbound faxes to distribute to the appropriate team. Faxes will be attached and assigned to Care Facilitator for triage in EHR

• Strive to make it right! De-escalate situations involving dissatisfied customers, offering patient assistance and support

• Empowered to listen to patient/caregiver/facility complaints, document and work together with Regional Administrator to resolve any issues

• Generates access to patient portal

• Collaborates with leadership to implement strategic administrative improvements

• Helps with organizing and facilitating workflow to ensure a productive workplace

Qualifications

• High school diploma/ GED required

• Associate degree or some college preferred

• Minimum two (2) years of experience collecting referral information in the healthcare market

• Medical Assistant certification preferred, but not required

• Bilingual preferred but not required

• Demonstrates effective and professional interpersonal, verbal, and written communication skills

• Able to work independently and as part of a team

• Organized and able to function under minimal supervision

About our Line of Business

Starting Point Nursing Services is staffed 100% by a team of remote Registered Nurses trained to support the Post-Acute Continuum with clinical advice and interventions. Our 24/7 On-Call and Triage team responds to Physician Practices, Home Health Agencies, Intellectual Disability Providers, and Assisted Living Providers. Our services are tailored to our partners, including remote physical/chart assessments, predictive care modeling, clinical programming interventions for high-risk populations, emergent care coordination, and case management. For more information about Starting Point Nursing Services, please visit www.startingpointnursing.com.

Salary Range

USD $17.00 - $20.00 / Hour