Care Coordinator - Twin Cities Orthopedics

The Care Coordinator will support the clinic and physician care team by providing administrative and patient care services.

Full-time role. Monday-Friday varying hours between 7:30am and 5:00pm between TCO Eagan and TCO Eden Prairie Locations.

Schedule is as follows:

Monday: AM Admin/ PM Eden Prairie clinic

Tuesday: Admin all day

Wednesday: AM Eagan clinic/ PM Eden Prairie clinic

Thursday: AM Eagan clinic/ PM admin

Friday: admin all day

A $1,500 sign-on bonus will be offered, payable on first paycheck with a 12-month commitment. Internal applicants are not eligible for sign-on bonus.

Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare. We have a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts and more.

Essential Functions:

• Provide communication and liaison between providers and patients

• Build Physician schedule and maintain scheduling template

• Schedule patient appointments, surgeries, and diagnostic tests.

• Obtains referral and/or authorization requirements per insurance guidelines.

• Provide follow up to patient inquiries, contacting provider as necessary

• Process mail and correspondence

• Coordinate the transmission and acquisition of patient records

• Maintain Physician schedule, communicating changes appropriately

• Additional functions may include:

• Transcription or medical scribing

• Assist in clinic with rooming, etc.

• Assist physician with legal practice, etc.

• Any and all other duties as assigned

Education and Experience Requirements:

• High school diploma/GED or equivalent

• Administrative or medical office experience preferred

• Medical terminology knowledge strongly preferred

• Transcription experience, where applicable

• Customer service experience

Essential Requirements:

Ability to:

• Comply with company policies, procedures, practices and business ethics guidelines.

• Complete job required training.

• Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)

• Demonstrate prompt and reliable attendance

• Work in the clinic, office or surgery center during business hours

• Travel independently throughout the clinic, office or surgery center (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required

• Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines

• Communicate and interact in a respectful and professional manner

• Prioritize workload while being flexible to meet the expectations of the daily operations

• Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions

• Understand and execute a variety of instructions

• Effectively operate equipment and communicate on and operate the phone system

• Work independently with minimal supervision

• Travel to other work locations, if required

Performance Expectations - i-Health's Core Values:

• Integrity

• Do the right thing and take responsibility for what you do and say

• Service

• Consistently contribute to deliver an exceptional experience

• Quality

• Act with high purpose, committed effort, and skillful execution to exceed expectations

• Innovation

• Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness

• Teamwork

• Be a part of the whole; support each other positively

• Base knowledge of surgery scheduling and previous healthcare experience would be preferred but not required.

Environmental Conditions:

• Clinic/office/surgery center setting

Notes

• Infinite Health Collaborative (i-Health) is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

• This position description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and Additional Job Functions are subject to modification.