Care Coordinator Social Worker (Lcsw Or Cmhc)

Overview

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA

Under the oversight of a Licensed Clinical Social Worker (L.C.S.W.) this position provides psychological and social support to patients and families and may be responsible for integrating counseling services with overall patient care. The Social Worker assists patients in meeting their psychosocial needs whether it be, the supervised practice of mental health therapy or facilitating patient adjustment in treatment, hospitalization or transition into the community after therapy.

Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.

This position is not responsible for Direct Patient Care

Responsibilities

• Serve as the primary point of contact for members seeking assistance with mental health services covered under their mental health benefit

• Provide guidance, education and support to members navigating the mental health care system, including assistance with finding providers, understanding benefits, and resolving coverage-related issues

• Review and process authorization requests for mental health services, ensuring compliance with HMHI-BHN's policies and guidelines

• Investigate and resolve claims-related inquiries or disputes, working closely with HMHI BHN's claims administrator to ensure accurate and timely payments.

• Cultivate positive relationships and collaborate with HMHI BHN's providers and facilities to address concerns, facilitate communication, and identify opportunities for improvement in services provided to members

• Works in close collaboration with all members of the treatment team including medical doctors, to further their understanding of significant social and emotional factors contributing to the patient's well being.

• Identifies appropriate outside resources, such as community agencies, to assist patients with resuming life in their own community and how to live with the patient's limitations.

• Develops and implements individualized treatment approach to meet the needs of each patient and their families.

• May perform therapy activities for individual, group, and couples counseling.

• Assists in the development of departmental policies and procedures.

• Provides practicing oversight of Certified Social Workers, Social Service Workers, and interns in accordance with Utah state law.

• May perform Case Management duties.

Knowledge / Skills / Abilities

• Ability to communicate verbally as well as in writing.

• Ability to work independently and provide individual, group and couples counseling.

• Ability to oversee the activities of Social Workers, Interns and other caseworkers in their area.

• Ability to assess data regarding the patient's status and provide care as described in the department's policies and procedures manual.

• Ability to assist patients and their families with post-treatment adjustments including but not limited to working closely with local, state and federal agencies to ensure the patient receives the appropriate assistance.

Qualifications

Qualifications

Required

• Experience with conflict resolution when counseling individuals, couples and groups.

Licenses Required

• Current Licensed Clinical Social Worker (L.C.S.W.) certificate for clinical practice in the State of Utah.

• Current RQI Healthcare Provider eCredential through the University of Utah Health RQI system. The eCredential is to be obtained within 30 days of hire.

• Additional license requirements as determined by the hiring department.

Qualifications (Preferred)

Preferred

• Two years directly related experience.

• Experience working with community resources, instructing and supervising Social Workers, Interns and other caseworkers.

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

• This position involves intermediate work that may exert up to 50 pounds and may consistently require lifting, carrying, pushing, pulling or otherwise moving objects while providing patient care to those requiring psychiatric care.

Physical Requirements

Non Indicated