Care Coordinator, Move

TITLE: Care Coordinator, Move

Employment Status: Full time

DEPARTMENT: Programs

REPORTS TO: Program Manager, Holly Street Housing

Reg. Hours Worked: 40 / Non-Exempt

Hybrid: Altadena, CA

Salary: 24.04/hr

JOB SUMMARY:

The Care Coordinator will provide Intensive Case Management Services (ICMS) to clients experiencing homelessness and who may also have a chronic health condition. The Care Coordinator will also assist clients during the lease-up process and will engage tenants to provide supportive services to promote housing retention, community integration, life skills, and improved health and wellness. Additionally, the Care Coordinator will provide clinical services, within scope of practice, to tenants requesting assistance.

ESSENTIAL FUNCTIONS INCLUDE, but are not limited to the following:

• Accept, screen, and process referrals received from DHS.

• Conduct intake and enrollment with eligible clients, including assisting clients with gathering program eligibility documentation, and completing program intake forms.

• Assist clients with accessing temporary housing until permanent housing is secured.

• Support clients with the lease-up process, including meeting with property management, reviewing and signing their lease, and obtaining household necessities.

• Conduct comprehensive bio-psycho-social assessments.

• Develop individualized collaborative service plans for tenants.

• Strive to recognize the best in each tenant and to support the meaningful change they seek through building relationships and utilizing motivational interviewing techniques and strength based case management techniques.

• Provide tenant engagement by welcoming the tenant to their new community, establishing trust through relationship building, assisting the tenant with understanding the services that are available and supporting tenant with accessing necessary supports and services, and addressing basic needs.

• Meet with each tenant on regularly scheduled basis and document progress and strength in progress notes.

• Provide home and field based services as appropriate.

• Transport tenant as needed to essential appointments that support their wellbeing.

• Assist tenant with navigating and abiding by their lease obligations.

• Support tenants with learning and practicing fiscal responsibility.

• Assist tenant with their physical and mental health needs by providing support and linkage to appropriate services.

• Coordinate on-site recreational, social and community-building activities, support groups, and educational opportunities.

• Complete and submit required weekly and monthly program reports.

PHYSICAL AND MENTAL REQUIREMENTS AND WORK ENVIRONMENT:

• Work indoors in temperature controlled environment with occasional exposure to outdoor weather and driving conditions. The noise level in the work environment is usually moderate.

• Stand and sit for long periods of time; move and walk to various locations; climb stairs, stoop, kneel, reach, pull, push, bend, twist, and occasionally lift and or move objects. Use hands to finger, handle or feel.

• See, hear and speak clearly in order to give and receive information and instructions, perform administrative work, and drive motor vehicles including passenger vans.

• Ability to interact with other employees, clients, customers and members of the public.

• Ability to work effectively under time constraints, prioritize work, multi-task, and adapt to changing work demands.

• Gather, analyze, synthesize, and classify information.

• Transcribe, enter, and post data.

• Ability to respond effectively to sensitive inquiries or complaints.

• May require exposure to blood borne pathogens and infectious agents.

• Requires use of a computer keyboard for substantial periods of time.

• Able to travel to off-site meetings or other activities.

KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge surrounding poverty, homelessness and social factors involved.

• Understanding of modalities of treatment.

• Understanding of recovery model principles and practices.

• Ability to understand the needs of formerly homeless people with disabilities and to develop collaborative goals towards greater self-sufficiency and independence in the greater community.

• Ability to work autonomously with a minimal amount of supervision.

• Knowledgeable about services for homeless and low income individuals throughout Los Angeles County.

• Knowledge of the dynamics of chemical dependency, mental disorders and the effects of homelessness and ability to conduct workshops for residents on these subjects.

• Bilingual in English/Spanish preferred.

• Skilled in use of Microsoft Windows, Microsoft Office (Word, Excel, Access, PowerPoint, and GMail), and HMIS Homeless Management Information System.

• Must demonstrate excellent written and verbal communication skills.

• Possess valid California driver's license and have access to properly registered vehicle.

EDUCATION, TRAINING AND EXPERIENCE:

• A bachelors degree in Social Work, Psychology, or Sociology AND a minimum of 1 year of experience in a social services setting.

OR

• A bachelors degree in an unrelated field AND 2 years of experience in a social service setting.

OR

• At least 4 years of experience in a social services setting AND at least 2 years of experience in homeless services.

• Minimum 2 years of experience in working with homeless or very low income individuals, persons with substance abuse issues or mental illnesses preferred.

UNION STATION HOMELESS SERVICES EMBRACES DIVERSITY

We embrace our differences and are committed to furthering our culture of inclusion and belonging. Our commitment to racial equity within the organization is crucial to who we are and the clients we serve. Committed to being an anti-racist organization and sharing the unique cultural experiences from our networks, we offer annual racial equity training, host ongoing learning experiences through our lunch n' learns, and participate in on-going mental health trainings.

We promote acceptance, respect, teamwork, and fosters diversity in the workplace. We believe every individual has a story, past, and a unique set of skills that shape who we are and through this network, we can learn from each other to become better versions of ourselves personally and professionally. Through our staff-led network focusing on diversity, equity, inclusion, belonging and accessibility, we work to communicate, educate, and express diverse cultivation through our eight Diversity Networks. We are honored that the Diversity Network has been recognized as part of the Community Impact Awards presented by the Los Angeles Business Journal.

Union Station Homeless Services is an Equal Opportunity Employer