To be fully engaged in providing Quality/No Harm, Customer Experience, and Stewardship by: serving as the day-to-day lead within the Destination Center of Superior Performance and supervise the development, implementation, and organization of the overall program. The Care Coordinator (CC) will coordinate the efforts between surgeons, hospital administration and staff while tracking the progress of the program and identifying areas that require attention. The CC is responsible for all program management, report generation and review, process improvement, patient satisfaction, facilities review, budget (if required) and administrative activities within the Center.
Ensure appropriate pre-op preparation for every patient.
Create and oversee an ongoing quality improvement plan.
Develop standardized care plans with the surgeons including: pre-op, post-op and discharge orders.
Develop and oversee the creation of pre and post-op teaching classes including the coordination of teaching materials with the physicians' office.
Monitor the measurement system for tracking surgical outcomes and patient satisfaction, and identify areas that require improvement.
Provide key results at Leadership Team meetings and for other stakeholders as necessary. Key results may include: outcomes, progress against budget, patient satisfaction, complications, denied days, hospital-wide survey results, nurse call back results, etc.
Oversee the development and on-going editing of unit-specific forms and patient education materials including: Nurse Discharge Checklists, Coach Discharge Checklists, Patient Guidebooks, Daily Newsletters, Wall Hangings, and other standardized materials for the Destination Center.
Supports Health-First Philosophy of people centered caring.
Works effectively with patients, families, and staff
Establishes effective working relationships with members of the hospital community, especially staff in the Surgery, Medicine, Nursing, Medical
Records and the Information Systems Department whose support is necessary for management and success of the program.
Contacts patients and/or families via telephone and/or written communications postoperatively for the purpose of identifying possible occurrences associated with surgical procedures performed at the hospital.
Coordinate patient luncheons.
Works within budgetary constraints.
Clinical background - R.N., P.T., PA-C, CRNP, preferred.
Minimum of 5 years of experience preferred.
Able to complete and/or experience with all job responsibilities.
Able to communicate with patients, family and staff in a professional, friendly manner.
Proven working relationship with surgeons.
Experience with patient / staff education.
Proven leadership experience, having managed rces either directly or within the implementation of a new initiative.
Strong detail-orientation and follow-up capacity.
Excellent organizational skills.
Ability to multitask.
Demonstrated success in relationship building.
Ability to keep team focused on goals / timelines.
Customer service focused.
Strong data analysis skills, requiring interpretation of clinical results to develop program improvement projects.
Experience in achieving results and working with process management.