Care Coordinator Iii- Varied Days 10Am-8:30Pm, Weekends/Holidays Required

The Patient Care Coordinator III provides industry leading clinical coordination and facilitation services to meet the healthcare needs of patients entering the system. Works in a dynamic and team focused environment, must be highly organized, be able to communicate effectively in person and over multiple written and verbal electronic modalities. In addition, there must be a demonstrated proficiency in Call Center Operations, medical knowledge, and hospital policies and procedures.

Job Responsibilities

• Responsible for answering and mitigating calls and providing intake services on Specialty Lines.

• Interprets patient conditions, complaints, and diagnoses in order to route the patient to the appreciate sub-specialty service at client facilities.

• Coordinates with physicians, nurses, and other staff to affect smooth admission processes.

• Reads, reviews, and interprets multiple documents requesting services.

• Interact with client facility staff over the telephone to intake calls.

• Maintains multiple databases pertinent to their service line.

• Accurately inputs the calls for service in a Computer Aided Dispatch (CAD) system when required

• Accurately searches and inputs patient information into client Electronic Health Records (EHR).

• Documents and reports on activities throughout each shift on various spreadsheets, worksheets, and email formats.

• Notifies management of problems, concerns, and compliments received in real time.

• Generates performance reports using computer software.

• May perform additional duties as assigned

Schedule: 10:00am-8:30pm, varied days, weekends and holidays required

Additional Requirements

Experience

• 2 years of experience with call center, customer service or related profession.

Education

• High School diploma or equivalent