Care Coordinator (Hybrid)

What We Strive For

Strive Health is built for purpose - to transform a broken kidney care system. We are fundamentally changing the lives of people with kidney disease through early identification, engagement and comprehensive coordinated care. Strive's model is driven by a high-touch care team that integrates with local providers and spans the entire care journey from chronic kidney disease through end-stage kidney disease, leveraging comparative and predictive data and analytics to identify at-risk patients. Strive Health's interventions significantly reduce the rate of emergent dialysis crash, cut inpatient utilization and significantly improve patient outcomes and experience. Come join our journey as we create THE destination for top talent in the healthcare community and set a new standard for how kidney care should be done.

Why We're Worth the Application

• We Strive for excellence and Strive has been recognized with six Best Place to Work awards, including Forbes America's Best Startup Employers 2023 and 2022, Built In Colorado's Best Places to Work 2022 and 2024, Comparably's Best Places to Work in Denver 2022 and The Tech Tribune's Best Startups in Denver 2022. Additionally, Strive's CEO, Chris Riopelle, has been recognized as one of Denver Business Journal's Most Admired CEOs.

• We derive innovation and ideas from through authentic diversity intentionally building a team that represents the populations we serve in partnership with our Employee Resource Groups:

• Strive Forward

• LGBTQ

• Underrepresented Minorities

• Women and Allies

• Parent and Caregivers

• We care and support our Strivers within and beyond work to feel fully charged and empowered through our generous wellbeing offerings including:

• Flexible time off

• Sick time off

• Companywide wellbeing days

• Two comprehensive EAPs and a variety of mental health tools

• Volunteer time off

• Leave packages including a sabbatical, parental leave and eight weeks paid for living donor

• Professional development

• Financial wellness resources

• Carrot Fertility and Peloton for all Strivers

• We like to have fun by celebrating our successes as a team through team building, company gatherings, experiential incentives, core value awards, a companywide book club and more.

• We value tenacity to help us overcome obstacles with grit and determination to deliver compassionate kidney care.

What You'll Do

The Care Coordinator works collaboratively with the care team to provide ongoing support and communication to chronic kidney disease (CKD) and End-Stage Renal Disease (ESRD) patients. This individual acts as a single point-of-contact to coordinate resources along the care delivery spectrum, identify gaps, and provide proactive follow-up. The Care Coordinator is responsible for making sure the patient's care at various locations is connected and there are no gaps in care or communication. This role will report to the Lead, Care Coordinator.

The Day to Day

• Performs outbound calls to patients to understand their clinical needs and connect them with appropriate resources. Performs outbound calls to providers to make appointments for patients or follow up on care. Answers inbound calls from patients, providers, and other resources.

• Follows up with patients to ensure their needs are met and schedules future check-ins. Notifies patients of location and appointment times as needed.

• Coordinates with clinical resources and providers to ensure smooth continuum of care for patients. Assists with completing applications for resources, paperwork for provider visits, etc.

• Monitors patient hospitalizations and follows up as necessary with care team members and outside resources to confirm Strive gathers all relevant patient information.

• Provides patients with education materials and sends communications to primary care physicians, nephrologists, and specialists for new enrollments/appointments.

• Collaborates well with all levels of a clinical team (from Medical Assistants to Physicians) and partners closely with the Strive Nurse Practitioner (NP) to manage all pieces of care related to resources, appointments, care transitions, and care gaps.

Minimum Qualifications

• 2+ years combined of related education, experience, or certification.

• Current BLS or CPR Certification required.

• Efficient and reliable transportation allowing for the ability to commute to patient homes.

• Provides in-person patient care which may include standing, sitting, walking, pushing, pulling, and lifting.

• Internet Connectivity

• Min Speeds: 3.8Mbps/3.0Mbps (up/down): Latency <60 ms.

Preferred Qualifications

• Active Community Health Worker (CHW) Certification.

• Customer service experience.

• Intermediate proficiency in MS Word, Excel, PowerPoint, and Outlook.

About You

• Excellent verbal and written communication skills.

• Skilled at dealing with confidential information and/or issues using discretion and judgment.

• Communicates clearly, respectfully, and thoughtfully.

Hourly Range: $22.25-$25.00

Strive Health offers competitive compensation and benefits, including Health insurance, Dental insurance, Vision insurance, 401k Retirement Plan with Employer Match, Life and Accidental Death & Dismemberment insurance, Disability insurance, Health Savings Account, Flexible Spending Account, paid company holidays, in addition to Vacation Time Off. An annual performance bonus, determined by company and individual performance, is available for many roles as aligned to Strive Health guidelines.

Strive Health is an equal opportunity employer and drug free workplace. At this time Strive Health is unable to provide work visa sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Please apply even if you feel you do not meet all qualifications. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to talentacquisition@strivehealth.com