Care Coordinator-Horizons

The role of the Care Coordinator is to be a liaison for external community partners referring individuals to HMHC services. Care Coordinators will assist with the referral into services, but also assist consumers being referral to services outside of HMHC. Care Coordinators will assist in data collection and follow up care for consumers through the entirety of their treatment.

Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

ESSENTIAL FUNCTIONS:

• Complete incoming referrals on the phone.

• Provide crisis phone line support and triage when necessary.

• Provide Targeted Case Management to maintain coordination of care to the identified consumer.

• Schedule subsequent appointments based on level of care assignment

• Manage liaison duties with community partners referring individuals to HMHC for services

• Provided follow up care coordination for consumers to assist in collecting data and tracking 6-month assessments

• Maintain collaborative communication between staff, consumers and consumer's families

• Assist in care coordination when referring consumers to external resources and provide follow up contact to ensure the consumer's needs were met

• Data collection and tracking of performance indicators for consumers in collaboration with treatment teams

• Coordinating with business office representatives to assist consumers in understanding their financial responsibility and resources available to assist

• Other duties as assigned.

MINIMUM KNOWLEDGE AND SKILLS REQUIRED:

• Basic familiarity with community mental health services in general and services within Horizons Mental Health Center preferred.

• Basic familiarity with Microsoft Office

REQUIRED BEHAVIORAL SKILLS:

• Integrity:

• A personal presence which is characterized by a sense of honesty and the willingness to do the right thing.

• The ability to role model, inspire and motivate others to promote the philosophy, mission, vision, goals and values of Hutchinson Regional Healthcare System

• Compassion:

• A personal presence which is characterized by a sense of caring that is reflected in a high level of empathy and customer service with all that we come in contact.

• Ability to manage conflict, consider other points of view, and offer alternative solutions without jeopardizing overall project direction and the ability to manage customer expectations.

• Accountability:

• Demonstrated track record of ownership of situations, projects and issues.

• Able to work autonomously and have a high degree of flexibility to adapt to changing projects, priorities and work volumes.

• Respect:

• Demonstrated ability to collaborate with a diverse population.

• Treat all internal and external customers with a positive, proactive service orientation.

• Excellence:

• Strong communication and presentation skills.

• Proven ability to think strategically but also must be able to lead day-to-day tactical processes.

MINIMUM EDUCATION AND EXPERIENCE REQUIRED:

• High school diploma with an additional 2 or more years' experience working in a mental health setting

PREFERRED EDUCATION AND EXPERIENCE:

• Associates degree in Social Work, Sociology, Psychology, or Special Education (with specialized training in human development and family dynamics)
• Three to five years' professional experience in mental health services or a related field

LICENSURE OR REGISTRATION REQUIRED:

• Within 30 days of employment the employee must have completed CPST Case Management on-line training, KHS on-line training. Within 60 days of employment, the employee must have completed Adult Case Management training.

PREFERRED LICENSURE OR REGISTRATION:

• N/A

We offer competitive pay, a generous benefit package and a reason to be proud of what you do, every day.