Firelands Regional Medical Center Port Clinton , OH 43452
GENERAL SUMMARY AND SCOPE
Assists all patients through the healthcare system by acting as a patient advocate; coordinates continuity of patient care with internal providers and external healthcare organizations and facilities; and manages high risk patient care.
This position requires active participation in fulfilling the mission of the organization and supporting the strategic plan. The Care Coordinator will support the values that we share as an organization: Attitude, Commitment and Enthusiasm, by incorporating them into our standards of performance and demonstrating these values in all aspects of our work.
ESSENTIAL TASKS, DUTIES AND RESPONSIBILITIES
Include the following: The required behaviors associated with the following competencies are outlined in the Competencies Section.
1.Assists all patients through the healthcare system by acting as a patient advocate and navigator.
2.Participates in PCMH team meetings and quality improvement initiatives.
3.Facilitates health and disease patient education, including organizing group office visits.
4.Supports patient self-management of disease and behavior modification interventions.
5.Coordinates continuity of patient care with external healthcare organizations and facilities
6.Coordinates continuity of patient care with patients and families following hospital admission, discharge, and ER visits.
7.Manages high risk patient care, including management of patients with multiple co-morbidities or high risk for readmission to a hospital setting, including a registry.
8.Conducts comprehensive, preventive screenings for patients and/or assists all support staff in daily patient interactions as needed.
9.Promotes clear communication amongst a care team and treating clinicians by ensuring awareness regarding patient care plans.
10. Facilitates patient medication management based upon standing orders and protocols.
11. Participates on a team for data collection, health outcomes reporting, clinical audits, and programmatic evaluation related to the Patient-Centered Medical Home and Medical Neighborhood initiatives.
12. Evaluates clinical care, utilization of resources, and development of new clinical tools, forms, and procedures.
13. Demonstrates Competence related to the application of our core values.
14. Practices all facets of Health & Safety
15. Practices Human Resource Responsibility
16. Demonstrates competence in leadership, communication, professionalism, organizational and analytical skills, and technical/professional skills and knowledge in performance of duties and responsibilities rendered to the customer population served.
OTHER TASKS, DUTIES AND RESPONSIBILITIES
Demonstrates service excellence and ACE.
Performs other duties, as assigned.
KNOWLEDGE, SKILLS AND ABILITIES
Interpersonal: Development and maintenance of effective relationship with medical and administrative staff, patients and families, co-workers and the public.
Ability to communicate effectively in writing and verbally with medical and administrative staff, patients and families, co-workers and insurance companies. Skill in preparation and presentation of reports to FPG management as requested. Ability to remain calm and poised in urgent situations.
Critical Thinking: Skill in exercising initiative, judgment, problem solving, and decision making.
Skill in analysis and interpretation of data, and preparation of reports. Skill in time management and organization. Ability to prioritize and meet deadlines to avoid crises management.
Organization policies, procedures, systems and objectives.
Knowledgeable in medical office procedures and medical terminology with computer experience. Governmental regulations and compliance requirements. Computer systems and applications.
MINIMUM JOB REQUIREMENT:
Successful completion of an accredited/licensed school of nursing (LPN)
Maintain License issued by the Ohio Board of Nursing, CPR certification, and any other mandatory reporting training.
Proficient computer skills, including Microsoft Office (specifically Word and Excel)
5 years' experience in a clinical setting
1-3 years' experience in chronic disease management, case management, utilization management, and adult acute care
Highly organized and well-developed oral and written communication skills
Demonstrates sound judgment, decision-making and problem-solving skills
Confidence to communicate and outreach to other community health care organizations and personnel
Eligibility: All employees must be able to provide proof of their identity and their right to work in the United States.
As a condition of employment, employee will have annual tuberculin testing. Initial testing upon hire will consist of a 2-step tuberculin test, symptom survey, or chest x-ray. Employees can elect to have the Hepatitis vaccine or sign a waiver to decline due to prior vaccination.
Must possess a valid State of Ohio motor vehicle operator's license and insurable under Firelands auto policy. Employee must provide proof of personal automobile liability insurance coverage upon request.
Ability to work in a safe and efficient manner and maintain an accident free work place, including ability to demonstrate a working knowledge of emergency codes.
Ability to comply with OSHA regulations and CDC standard and transmission based precaution recommendations and to utilize proper personal protective equipment. Ability to comply with provisions of applicable S.D.S. forms.
Successful completion of a 90 day get-acquainted period.
1.BEHAVIOR REFLECTS A HIGH REGARD FOR THE WORTH AND DIGNITY OF OTHERS
a. Conducts and presents self in professional manner
b. Respects the beliefs, culture and ethnic heritage of others
c. Demonstrates awareness of the individual rights of patients
d. Speaks positively about FPG; FRMC and staff at all times
e. Is flexible and adaptive to changes in work processes and functions
f. Adheres to organization's security and confidentiality policies
2.BEHAVIOR REFLECTS A CONCERTED EFFORT TOWARD EXCELLENCE IN SERVICE
a. Accepts constructive criticism and modifies actions accordingly
b. Adheres to established time frames
c. Actively seeks ways to improve level of performance
3.BEHAVIOR REFLECTS AN OPENNESS AND DIRECTNESS IN INTERACTING WITH OTHERS
a. Expresses self clearly in verbal/written communication
b. Avoids gossip, rumor spreading and destructive communication
c. Solves problems independently
d. Brings issues to Operations Practice Manager attention when necessary
a. Minimize risk of financial loss and ensure organizational integrity through management of staff overtime.
a. Complies with federal and state regulations by following personnel policies and procedures to protect employees and the organization
b. Participates in training, education and development programs specific to the individual practices and to the overall organization of FPG.
c. Proactive in reporting practice related problems and concerns to the Operations Practice Manager to maintain employee relations in satisfaction and performance
3.PLANNING AND MARKETING
a. Serves as a contact to patients looking for an appropriate response to a question or complaint.
b. Assists patients in understanding the health care delivery system by maintaining patient waiting area with approved literature from public health agencies and other outside organizations.
c. Recommend improvements to the customer relations program by recommending improved procedures to meet or exceed the appropriate expectations of patients, staff, and outside stakeholders
a. Communicates the ongoing information system needs, such as software, hardware or access, to improve performance and productivity.
b. Participates in IS training to continually improve performance for self and organization.
a. Follows the organization's established legal structure in order to maintain compliance.
b. Helps manage risk by identifying potential threats that may impact the organization.
c. Advises Director of Operations of conflicts with internal and external stakeholders by communicating complaints immediately within established guidelines in order to avoid litigation.
d. Discourages criminal activity by adhering to policies involving personnel and property in order to protect patients and staff and limit financial exposure.
e. Maintains the confidentiality of patient, staff, and organizational proprietary information by instituting and monitoring policies to protect the privacy and rights of those entities.
f. Reports inappropriate conduct to Operations Practice Manager to protect patients, staff, the FPG organization, and others.
a. Promotes organizational and individual success by representing FPG as a respected and visible presence in the Community.
b. Participates in exercises to support and encourage effective teamwork to enhance staff loyalty and productivity
a. Serves as a role model for customer service, and mentors support staff in the process
b. Collaborates with Operations staff in the development of policies, procedures, programs, protocols, and systems, to provide an efficient and accurate patient encounter that will improve the organization's effectiveness, and the quality of patient outcomes
c. Documents all interventions, patient/family responses, medication dispensed or prescribed and hospital data in the medical record
d. Labeling, documenting, and tracking all specimens or tests ordered/received following set standards and reporting all test results to the physician
e. Charting care coordination on day of visit to ensure documented, organized and chronological medical record with the submission of timely, accurate and complete information to the Central Billing Office
f. Promotes wellness by providing patient education materials and communicating the physicians' advice and instructions to patients/families and assisting with scheduling appointments, tests or procedures serving as a role model for customer service
g. Fulfilling clerical responsibilities which may include: Updating patient information along with completing any necessary forms and obtaining signatures and coordinating patient care by triaging patient phone calls regarding the urgency of appointments and scheduling of hospital admissions
h. Answers phones in a pleasant manner, screens calls following clinic guidelines to appropriately and expeditiously direct caller
a. Advances personal knowledge base by pursuing continuing education and credentialing in order to enhance professional competence
b. Promotes individual and organizational integrity by exhibiting ethical behavior to maintain high standards for the organization and its constituents
c. Responds to the needs of others through effective communication, mutual respect, and consistent follow through in order to generate trust and enhance personal effectiveness
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Firelands Regional Medical Center
1111 Hayes Ave.
Sandusky, OH 44870
School of Nursing
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