Mercy San Juan Medical Center, a Dignity Health member, is a nationally recognized not-for-profit hospital located in Carmichael, California, serving the areas of north Sacramento County and south Placer County. The 370-bed facility is one of the region's largest and most comprehensive medical centers, caring for more than 150,000 people each year and contains the only Comprehensive Stroke Center in the greater Sacramento region.
The Care Coordinator Assistant provides clerical, secretarial and administrative support for the Care Coordination department. Under the direction and supervision of the licensed staff, the Care Coordination Assistant performs the following activities and processes ; post-acute care coordination (SHF, HHC, DME, Hospice , etc., ) revenue related activities ( authorizations, certifications and payer communications ) , stocking and monitoring office supplies and equipment and maintaining accurate and complete departmental records.
This position may function as the point of contact for the department, and is responsible for the professional and timely response to calls, messages and the forwarding of communications to the responsible party. The Care Coordinator Assistant may be assigned other duties within the scope of the role, including, but not limited to, scheduling, faxing, auditing, transcribing, filing, delivering, sorting, editing, tracking and correlating the department's documentation, records and forms.
This positions emphasis will be on optimizing the licensed staff's productivity by providing clerical support, managing confidential patient information and ensuring the compliant and accurate management of departmental records and communications.
The Care Coordinator Assistant performs these duties according to applicable hospital policies, standards of practice and Federal and State regulations.
Two years of vocational training, medical office experience or relevant work experience required.
Demonstrated experience in Microsoft Office, typing, and computer data entry.
High School Graduate or equivalent education.
Associates Degree preferred.
Excellent customer service and presentation skills are a must
Strong interpersonal and written communication skills are essential
Demonstrated ability to apply analytical and problem solving skills
Demonstrated ability to manage multiple tasks or projects effectively
Ability to work independently as needed with a high degree of detail orientation.
Ability to work efficiently in a fast-paced environment with changing priorities