Under general supervision, is responsible for making preliminary consumer needs recommendations and assisting consumers in obtaining a variety of social and personal services or for recruiting and supporting volunteers in specialized programs; performs related duties as required.
Examples of Work
(Any one position may not include all of the duties listed, nor do the examples cover all of the duties that may be performed.)
Reviews eligibility requirements of social and health service programs in order to match prospective consumers with needed services;
Facilitates the processing of applications for new consumers and volunteer guardians by assisting with completion of forms, obtaining the necessary documentation, and following up with appropriate action;
Consults with family members, guardians and health care, social service and court officials to obtain additional information about consumers;
Arranges for consumers to receive assistance; makes appointments for consumers at various service or government agencies;
Maintains and revises a detailed directory of social services available in the community, relevant agencies, eligibility requirements for service, and agency locations;
Uses computer programs to prepare and compile reports and records of consumers interviewed and assisted;
Determines whether assistance arranged for consumers was helpful and prepares summaries on the utility of services rendered;
Contacts new social service agencies to determine scope of services offered;
Makes presentations to civic groups about programs and services;
May communicate with individuals who have limited English language skills.
Possession of an associate's degree in one of the social or health care sciences or two years of college with a major in one of the social or health care sciences. Substitution: Two (2) years of experience assisting clients in obtaining social or personal services may be substituted for the educational requirement on a year-for-year basis.
Some positions may require the possession of a valid motor vehicle operator's license.
Test/Job Contact Information
Employment Type: Full-Time Funding Limitation
If you wish to apply in person, please submit an application and any supplementary materials to:
Columbus Recreation and Parks Department
Central Ohio Agency on Aging
3776 South High St.
Columbus, Ohio 43207
P: (614) 645-8579
The City of Columbus is an Equal Opportunity Employer
City Of Columbus, OH