Care Connector

Top Reasons to work at AdventHealth

• Benefits from Day One

• Paid Days Off from Day One

• Student Loan Repayment Program

• Career Development

• Pet Insurance

Our promise to you:

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time/Part Time

Shift : Day's

Location: AdventHealth Altamonte Springs

Altamonte: 601 E Altamonte Dr., Altamonte Springs, FL

• Located north of Orlando in the community of Altamonte Springs, our facility is consistently named "Best Hospital" for overall quality, reputation, doctors and nurses by local residents

• As the largest satellite campus within the AdventHealth system, AdventHealth Altamonte has been providing state-of-the-art healthcare to the community since 1973

• The 398-bed hospital cares for more than 168,000 patients a year. We are proud to be revolutionizing health care with visionary leadership and world-class resources

You Will Be Responsible For:

• Demonstrates appropriate customer-care skills such as empathy, active listening, courtesy, politeness, helpfulness and other skills as identified.

• Performs skills necessary to create a high-quality patient experience, as reflected through acceptable satisfaction scores, quality monitoring, and patient feedback.

• Copies, scans, files, and distributes documents.

• Documents activities and progress in the electronic medical record per defined policy and procedures, computer billing/utilization systems, or in other ways as directed. Inputs clinical information and discharge planning details into the medical record as appropriate for the role.

• Keeps RN Care Manager, Social Worker and/or other members of clinical team informed of issues or delays impacting a timely discharge or scheduling of post-acute appointments.

Additional Duties and Responsibilities for Care Connector assigned to the post-acute team:

• Prepares documents and reports required data for clinical reviews and discharge plans for third-party payers and other internal and/or external groups.

• Contacts third-party payers to obtain and/or confirm authorization for services and communicates necessary related clinical information, when required.

• Assist in the completion and maintenance of care management contracts during and after patient's hospitalization.

• Ensures all contract information is accurately documented and maintained in patients' medical record.

• Thoroughly researches issues and takes appropriate action to resolve them within turnaround time requirements and quality standards. Escalates issues as appropriate.

• Performs other duties as assigned.

Qualifications

KNOWLEDGE AND SKILLS REQUIRED:

• Ability to communicate effectively with diverse populations

• Ability to demonstrate compassion, responsiveness, and initiative

• Ability to effectively present information and respond to questions from patients/family

• Critical thinking and problem-solving skills

• Knowledge of and ability to utilize internal and external resources

• Flexibility in prioritization and effective organizational skills

• Ability to multitask and function in a stressful, fast-paced environment

• Professional presentation and decorum aligned with environment in which they are situated

• Ability to speak using clear and professional language

• Demonstrate written communication skills

• Demonstrate interpersonal/verbal communication skills

KNOWLEDGE AND SKILLS PREFERRED:

Medical terminology

Cerner

NaviHealth

EDUCATION AND EXPERIENCE REQUIRED:

High School Diploma or GED

At least one-year experience in a customer service environment

At least 6 months of experience in a healthcare environment

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category: Case Management

Organization: AdventHealth Altamonte Springs

Schedule: Full-time

Shift: 1 - Day

Req ID: 24014397

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.