CVS Health is committed to helping people on their path to better health. For millions each day, that journey begins with one of our 9,700+ retail pharmacies and 1,100 MinuteClinics. Whether it's stocking up on the latest deals, or getting expert advice from your local Care Concierge, CVS Health is dedicated to play an active, supportive role in each person's unique health experience.
The Care Concierge will engage customers and caregivers one-on-one as they enter the Health Hub and build lasting relationships with them to help make navigating health care simpler.They will be responsible for greeting and directing customers and caregivers to different health care services, assisting with questions related to health care, health insurance fundamentals (for example, explaining HSAs or HSA-eligible items), and scheduling appointments for customers, as needed. The Care Concierge will create customer profiles and record details of comments or complaints to further refine capabilities for the Health Hubs going forward.
1+ years of healthcare/insurance experience highly preferred
Proficiency in Microsoft Office applications, including: Outlook, Word and Excel
Naturally passionate about engaging with customers
Strong computer and data entry/typing skills and ability to work between multiple technology platforms
Comfortable working with ambiguity and adaptable to various situations
Strong organization skills and attention to detail
Ability to multitask and prioritize while maintaining a pleasant and calm demeanor with customers and caregivers
Ability to handle sensitive information confidentially, including information referred to as PHI (patient health information) protected under HIPPA
Excellent communication (verbal, written and listening) skills; specific multi-lingual skills needed in certain markets to meet customer/caregiver needs
Self-starter and able to successfully work with minimal supervision
Great problem solver with ability to collaboratively engage with customers, caregivers and other team members to create innovative solutions
Verifiable High School diploma or GED is required.
An Associate's or Bachelor's degree in business or healthcare is preferred.
CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation's largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.
CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT
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CVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process.
For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website: https://jobs.cvshealth.com/