The Care & Clinical Services Specialist (CCS) will report to the Director of Care & Clinical Services. The primary responsibility of this role is Care Center and family support and engagement. This individual will oversee Care Center responsibilities and the implementation of support, education and engagement programs for the community MDA serves in their territory. S/he is responsible for planning, volunteer recruitment and implementation of MDA's summer camp program, with support of national initiatives, and will direct/co-direct summer camp session(s). The Care & Clinical Services specialist will be heavily engaged in clinical settings, but will not at any time provide direct patient care or dispense medical advice.
Develop and maintain a strong relationship with MDA Care Centers in the territory; frequent communication with Care Center team members, strong working relationships with the Care Center team members, including with Care Center Director(s)
Attend the Care Centers in the territory as the MDA Representative
Serve as liaison between the Care Center teams and MDA
Support and promote engagement in the MDA disease registry in participating MDA Care Centers.
Responsible for signing up families with MDA and, for maintaining accurate and complete information in the MDA community database
Relationship management and outreach with all families in the territory
Direct/co-direct summer camp session(s) which requires overnight stay and travel to/from camp
Work closely with MDA's National Resource Center and share information with Resource Specialists to ensure families have access to supports and services
Become knowledgeable of state and local resources that could benefit MDA's community
Develop and manage community and family outreach plan
Work with the Program Development department and team supervisors in the development and implementation of educational and family events throughout the year
Manage and maintain communications calendar with families and local and regional stakeholders
Engage in continuous quality improvement activities and exercises
Oversight of community programs that serve families in the territory, including ensuring the programs run efficiently, are meeting program objectives, and are compliant with budget and planning parameters.
Responsible for working with and supporting volunteers to ensure MDA is serving the community with excellence and optimal support through the programs we provide
Other duties as assigned
Adaptability: Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; able to deal with frequent change. Must be able to work in a dynamic, complex, fast-paced organization.
Clearly and persuasively communicate, listen and seek clarifications; participate in meetings, write clearly and informatively, comfortable with public speaking.
Professionalism: Work well in a fast-paced environment; treat others with respect and consideration; accept responsibility for own actions. Understand business implications of decisions, align work with strategic goals, complete administrative tasks and develop strategies to achieve organizational goals.
Teamwork: Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Ability to build morale and group commitments to goals and objectives: Supports everyone's efforts to succeed.
Problem Solving: Identify and resolve problems in a timely manner. Gather and analyze information skillfully; solicit feedback and use reason when dealing with emotional topics.
A Bachelor degree in a health-related or social services field and significant related experience is required. Advanced degree and/or professional credential in a health care or related field is preferred.
3 years of experience in a clinical setting, voluntary health organization, or related fields preferred.
Successful track record in program implementation and relationship building.
Ability to travel as necessary to execute job duties. Overnight travel will be required. Travel percentage varies based on territory. Reliable transportation required and proof of valid Driver's license.
Comfortable interacting with families from diverse disability, cultural and economic backgrounds within both clinical and community environments.
Advanced level Microsoft Office skills including Word, Excel, Power Point, Outlook, Access, SharePoint, design programs and customer relationship management software.
MDA is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.