At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?
Interacts with patients, their representatives, physicians, physician office staff, employers and others to gather, ensure accuracy of demographic, billing and clinical information.
Interprets and verifies completeness of physician orders.
Schedules, registers and discharges patient appointments for Cardio-Pulmonary Rehabilitation, Interventional and Diagnostic Cardiology.
Communicates instructions and arrival times to patient and provides patient education as needed.
Produces and distributes required forms, documents and reports with accuracy to patients and referring offices.
Answers, screens, and directs incoming calls while maintaining exemplary customer service skills.
Participates in regulatory requirements, data entry and collection, productivity reports, and patient satisfaction initiatives.
Maintains a safe and clean environment. Duties may include (but not limited to): maintaining temperature logs, cleaning utility rooms, filling oxygen tanks, cleaning equipment, replacing and disposing of soiled linen.
Assures accuracy, efficiency and cost containment and assists in developing effective office processes.
Assists clinical staff as needed.
Responsible for accurate charge entry and daily charge reconciliation processes.
Orders office supplies and involved in organizing patient events.
High School diploma or equivalent
1 to 3 years of related work experience
1 to 2 years of specialized or technical training or equivalent
Strong computer skills
Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.