Card Services Specialist

Skyone Federal Credit Union Hawthorne , CA 90250

Posted 3 weeks ago

We are looking for an analytical Card Services Specialist to join our team! This person will be responsible for team-related activities related to card management, risk management, fraud awareness, and trend recognition to mitigate losses.

This position is also responsible for the following:

  • Maintaining the rewards program and vendor relations to fulfill card-related customer requests as appropriate.

  • Places card orders in accordance with department rules and regulations.

  • Addressing sensitive member concerns and issues to resolve further escalations.

  • Seeking to minimize disputes and fraud losses by proactively analyzing, identifying, and reporting trends and/or suspicious activity.

  • Interviewing cardholders to ensure plastic card disputes are valid. Differentiates, probes, and reaffirms if the dispute is confirmed fraud, non-fraud dispute, or valid/eligible.

  • Preparing written notification to members regarding dispute status, and requesting additional documentation as needed.

  • Confirming that appropriate/required documentation is received, and provisional credit is posted to member account within the designated time frame.

  • Ensures all dispute claims are closed within regulated timeframes.

  • Preparing bond filing for fraud losses claims to be sent to CUNA Mutual as well as to the accounting department for write off processing.

  • Actively covering the appropriate phone and email queues to assist members and staff with departmental related questions while adhering to call availability and service quality standards as outlined by department and credit union management.

  • Complying with BSA, Reg E and OFAC regulations within area of responsibility.


  • Minimum three (3) years' experience within a financial institution (preferably with payment card emphasis).

  • Working knowledge of Visa regulations and chargeback procedures (preferred).

  • Symitar experience is a plus.

  • Ability to independently navigate multiple internet resources/interfaces and tools to research, compile, and report information as required.

  • Working knowledge of Microsoft Office including Excel, PowerPoint, Word, and Outlook

  • Must be a self-starter with the ability to prioritize assignments, meet all deadlines, and work independently.

  • Demonstrate sound judgment in decision making.

  • Excellent ability to communicate effectively, both verbal and in writing.

  • Excellent follow-through skills.

Why SkyOne is a great place to work

We understand that it's our employees that make us great, and we treat them as our greatest asset, with comprehensive and competitive compensation and benefits package that includes:

  • Health, dental, and vision plans to take care of you and your family's healthcare needs.

  • 401(k) plan to help you plan for retirement.

  • Life insurance to protect your loved ones in case of the unexpected.

  • An Education Reimbursement Program to help you achieve your personal development goals.

  • A generous Paid Time Off (PTO) Plan because you deserve a vacation for your hard work!

  • Paid holidays so you can celebrate our nation's holidays just as our members would.

  • An Employee Financial Benefits Program designed to improve your financial life and prepare you to meet the needs of our members more effectively.

We have a strong corporate culture that embodies these core values:

  • Performance We are member-focused and results-driven.

  • Accountability We do what we say.

  • Integrity We do the right thing.

  • Innovation We are creative, resourceful, and collaborative.

  • Respect We are one team professional and compassionate.

If you share these values and are looking for a place to build a long-term, meaningful career, we're the right place for you. Simply click on the link to apply online.

We are proud to be an Equal Opportunity Employer.

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Card Services Specialist

Skyone Federal Credit Union