Card Implementation Strategist (Can Be Remote)

First Horizon National Corp. Little Rock , AR 72215

Posted 2 months ago

  • Position can be performed remotely

The Card Implementation Strategist is responsible for driving operational excellence within card payments. This role will manage internal and external partners to drive customer experience KPIs. This role will also partner with internal customers to identify points of friction, build a business case, set requirements, and advocate for customer experience improvement projects. This role is required to serve as a hands-on analyst, resolving escalations, gathering data and driving projects to completion.


  • Managing operational relationships with business teams, internal and external partners - Driving teams to deliver on performance commitments

  • Effectively articulate voice of the customer data to business teams for project prioritization and alignment

  • Recommending, grounding (with data and financial justification) and driving cross-functional projects to improve customer pain points across payments products

  • Resolving customer impacting issues with technology teams

  • Interfacing with business and technical customers, gathering requirements and producing data-driven analysis

  • Partnering with internal teams to support new products or functionality

  • Developing and refining metrics for assessing performance and trends

  • Achieve operational excellence through the design and delivery of processes and control systems that are aligned to target market segments and by ensuring all significant risks have been identified, assessed, and appropriately managed or mitigated

  • Manage product operations, including compliance-related processes and card account maintenance


  • Minimum 7-10 years relevant experience

  • Understanding of card banking products and channels

  • Data driven and can successfully obtain and use data to support arguments

  • Previous experience in which high levels of initiative, judgment, and tact has been demonstrated

  • Exceptional analytical and problem solving skills and ability to prioritize issues, understand and communication performance metrics

  • Ability to work independently and in cross-functional teams with credibility


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Card Implementation Strategist (Can Be Remote)

First Horizon National Corp.