Card Fraud Sr. Process Specialist

• Investigate, resolve and report suspected fraudulent activity initiated via ATM and/or debit card transactions
• Monitor alert/fraud reports from Pulse, Direct, MasterCard, and Fair Isaac and complete all necessary analysis to determine required action
• Investigate and research accounts in question for possible fraudulent transactions
• Contact account holders to verify identity and questionable transactions
• Maintain and reissue ATM and/or debit cards
• Update Pulse Prism and Safe Reporting systems
• Review incoming EFT credits within approval limit
• Review incoming car rentals
• Other duties as assigned

Physical Requirements:

• Must be able to remain in a sitting stationary position for extended periods of time
• Constantly operate a computer and other office machinery

FCBI is an equal opportunity employer.

Requirements

• High School Diploma or Equivalent
• At least 18 years of age
• Working knowledge of Microsoft Office
• Customer Service Experience
• Ability to work with minimal supervision
• Ability to organize and prioritize
• Capable of meeting deadlines
• Good communication skills
• Must successfully pass background investigation and drug screen according to company policy
• Must be able to get along with co-workers and work effectively in a team environment