Card Fraud Analyst

Location: On site in Metairie, LA

Summary

The Card Fraud Analyst will be responsible for monitoring, analyzing, and responding to debit card activity to prevent and detect fraud as part of the Card Fraud team. This individual will work independently and collaboratively to identify common points of compromise, fraud trends requiring immediate action, and customer impact necessitating additional support. The role requires strong analytical skills to filter and validate transaction data from multiple sources, as well as self-motivation, prioritization, and teamwork. The analyst will take ownership of the process and demonstrate a high level of confidentiality.

Essential Duties and Responsibilities:

• Review and analyze VISA transactions to mitigate fraud trends

• Independently research and address fraud trends

• Determine the need to cancel or maintain cards based on analysis

• Collaborate with management and other teams

• Identify and resolve problems, escalating issues as needed, and contribute to workflow or process change and redesign

• Communicate independently, in a professional and collaborative manner, with other departments and vendors to resolve issues

• Manage additional projects and responsibilities as assigned

• Assist in training departmental personnel as needed

• Maintain a high level of confidentiality in all aspects of departmental work

Qualifications:

• A Bachelor's degree in Criminal Justice, Data Analytics, Business/Finance, or related field OR,

• A 4-year degree in a non-related discipline with at least 2 years of banking experience with exposure to Credit and Debit card transactions OR,

• High School diploma with 5-7 years' banking experience working with Credit or Debit Cards

• Strong Excel skills, with a high comfort level creating pivot tables, formulas (ex. X-Lookup, If, Trim, Concat) and data visualization - Power Query, Power Pivot, and ETL- Extract, Transform, Load a plus.

• Ability to work independently and in a fast-paced environment

• Strong personal computer skills with demonstrated knowledge of Microsoft Word and Outlook

• Analytical aptitude, with the ability to analyze patterns, detect anomalies, and spot irregularities within data

• Strong critical thinking skills, and be able to make decisions that impact customers and business units

• Knowledge of credit and debit card products and processes

• Knowledge of fraud mitigation techniques related to credit/debit card products/processes

• Self-starter and works independently with minimal direct supervision

• This role requires working in a high-stress environment and flexibility in working hours as needed.

Preferred Skills and Experience:

• Experience with Tableau, Power BI, or other data analytics tools

• Familiarity with Jira and/or Confluence

• Knowledge of FISERV products such as Defense Edge and Fraud Detection Work Center, or other similar transaction processor or fraud systems

About Us

First Horizon is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. With $81.7 billion in assets as of December 31, 2023, we serve clients through a team of approximately ~7,300 associates and ~418 banking centers throughout the southeastern United States. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank.

Benefit Highlights

• Medical with wellness incentives, dental, and vision

• HSA with company match

• Maternity and parental leave

• Tuition reimbursement

• Mentor program

• 401(k) with 6% match

• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

Corporate Diversity Commitment:

We remain committed to creating a more equitable society, and that starts with our associates, our clients, and the communities we serve. We do this by elevating equity, providing capital and counsel, and committing to excellence in everything we do.

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