City National Corporation Los Angeles , CA 90009
Responsible for processing, handling and resolving customer concerns pertaining to ATM, Debit Card and Credit Card Claims. The incumbent may receive calls from customers who wish to file a new claim, make additions to or follow-up on existing claims or appeal denied claims and will resolve claims within the banks policies and procedures. Identify and contact individuals who may require documentation related to customer claim; interview customer relevant to investigation into claim. Responsibilities also includes: updating claim information using multiple systems and tools; debit and credit customer's accounts as appropriate; update customer regarding pending claims; research and resolve other general customer account inquiries as appropriate. This job may include other responsibilities such as malware alerts, travel notifications, review of various reports or other tasks decided upon by Management. Building and maintaining relationships with internal and external CNB customers and providing exemplary customer services.
Skills and Knowledge:
Excellent customer service skills with the ability to diffuse difficult customer challenges and possess excellent problem solving skills.
Must work well in a team environment, as well as independently
Must have a strong and positive work ethic and follow CNB core values
Must be flexible and adapt quickly to change
Ability to multi-tasks and meet specific performance goals
Knowledge of PC functions in a Windows based environment
Proficient in Excel and Word
Effective written and oral communication skills to interact effectively with all levels of bank personnel and clients.
Ability to sit for prolong periods of time.
City National Bank is an Equal Opportunity/Affirmative Action Employer, Minorities/Females/Individuals with Disabilities/Veterans
Note: This preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Note: Candidates should be advised that City National Bank does not pay interviewee travel expenses or relocation expenses for candidates who are hired unless previously agreed.
Equal Opportunity Empl