Car Rental Sales & Customer Service Representative

Midwestern Wheels, Inc. Appleton , WI 54914

Posted 2 months ago

Up To $1,500 Sign On Bonus!

Customer Service & Sales Representative

Your job is to assist customers with their vehicle car and truck rental needs, ensuring a positive customer experience, while also promoting our additional products and services. This specific position will float between our two Appleton local market and airport locations as needed.

As a Customer Service & Sales Representative, you will:

  • Work independently at a location and manage the day to day operations

  • Greet customers, build rapport and determine their needs

  • Use sales techniques and offer car upgrades and additional products

  • Qualify customer information using our rental requirement guidelines

  • Provide them with their rental vehicle keys and contract

  • Make reservations and complete paperwork in person and over the phone

  • Work with colleagues to ensure rental cars are ready and available prior to time of pick up

  • Clean and sanitize vehicles as needed for reservations

  • Perform administrative duties to process rentals and paperwork

  • Prepare rental trucks to meet the demands of daily reservations

  • Perform car and truck walk arounds with customer at time of pick up and check for damage upon return

To be successful in this role, you must have:

  • The ability to project a smiling, high energy and friendly image

  • A poised, professional and polished image

  • Great listening and communication skills

  • High level of ownership traits, such as accountability and initiative

  • Previous customer service experience (preferably with some sales experience)

  • Familiarity with computers

  • Must be at least 18 years of age

  • Data entry and computer entry skills

  • Physical ability to move in and out of vehicles and moving trucks

  • Willingness to work inside and outside in all weather conditions

  • Flexibility to work at various locations and work various shifts, including weekends

  • Ability to operate a wide variety of vehicles, including 1626 moving trucks

  • A valid state drivers license and no more than 2 moving violations in the current 12 month period

  • No drug or alcohol related conviction on driving record in the past 5 years

Upon hire, you will receive a comprehensive training program to prepare you and regular coaching to hone your skills. We also provide our full-time employees with great benefits:

  • $14 - $18 per hour

  • Generous Paid Time Off Plan (PTO)

  • Paid Holidays and Paid Birthday

  • Health, Dental, & Vision Insurance

  • Company Paid Life Insurance & Long Term Disability

  • 401(k) Plan

At Midwestern Wheels, Inc. you are part of a family. Established in 1958 and locally owned and operated, we are customer-led, and service driven. As a licensee of Avis Budget Group, Inc. a leading global provider of vehicle rental services, we operate the Avis and Budget Rent A Car brands throughout Wisconsin.

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VIEW JOBS 4/28/2021 12:00:00 AM 2021-07-27T00:00 Up To $1,500 Sign On Bonus! Customer Service & Sales Representative Your job is to assist customers with their vehicle car and truck rental needs, ensuring a positive customer experience, while also promoting our additional products and services. This specific position will float between our two Appleton local market and airport locations as needed. As a Customer Service & Sales Representative, you will: * Work independently at a location and manage the day to day operations * Greet customers, build rapport and determine their needs * Use sales techniques and offer car upgrades and additional products * Qualify customer information using our rental requirement guidelines * Provide them with their rental vehicle keys and contract * Make reservations and complete paperwork in person and over the phone * Work with colleagues to ensure rental cars are ready and available prior to time of pick up * Clean and sanitize vehicles as needed for reservations * Perform administrative duties to process rentals and paperwork * Prepare rental trucks to meet the demands of daily reservations * Perform car and truck walk arounds with customer at time of pick up and check for damage upon return To be successful in this role, you must have: * The ability to project a smiling, high energy and friendly image * A poised, professional and polished image * Great listening and communication skills * High level of ownership traits, such as accountability and initiative * Previous customer service experience (preferably with some sales experience) * Familiarity with computers * Must be at least 18 years of age * Data entry and computer entry skills * Physical ability to move in and out of vehicles and moving trucks * Willingness to work inside and outside in all weather conditions * Flexibility to work at various locations and work various shifts, including weekends * Ability to operate a wide variety of vehicles, including 1626 moving trucks * A valid state drivers license and no more than 2 moving violations in the current 12 month period * No drug or alcohol related conviction on driving record in the past 5 years Upon hire, you will receive a comprehensive training program to prepare you and regular coaching to hone your skills. We also provide our full-time employees with great benefits: * $14 - $18 per hour * Generous Paid Time Off Plan (PTO) * Paid Holidays and Paid Birthday * Health, Dental, & Vision Insurance * Company Paid Life Insurance & Long Term Disability * 401(k) Plan At Midwestern Wheels, Inc. you are part of a family. Established in 1958 and locally owned and operated, we are customer-led, and service driven. As a licensee of Avis Budget Group, Inc. a leading global provider of vehicle rental services, we operate the Avis and Budget Rent A Car brands throughout Wisconsin. Midwestern Wheels, Inc Appleton WI

Car Rental Sales & Customer Service Representative

Midwestern Wheels, Inc.