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Car Rental Customer Experience Representative

Expired Job

Midwestern Wheels, Inc Madison , WI 53706

Posted 2 months ago

Are you a glass half full type of person? Do you enjoy being the cheerful face and helping hand that treats each customer as an individual? If you do, our full-time position will give you the chance to be that positive first impression for our customers and the reason why they want to come back to us.

You are creating a great customer experience in a dynamic and fast-paced environment at the Madison Airport with diverse customers and friendly co-workers. Your day will go by faster than you know it.

As our ambassador, you will:

  • Greet our Preferred and Fastbreak customers,

  • Quickly verify their information and provide them with their rental vehicle and contract

  • Make reservations and complete paperwork

  • Contact staff to ensure that the vehicles are clean and ready

  • Greet returning customers and retrieve keys

  • Conduct a vehicle damage inspection with the customer

We are looking for candidates with:

  • The ability to turn a customers bad day into a great one

  • Positive, smiling, high energy, helpful and professional people

  • Great listening and communication skills

  • Previous customer service experience

  • Poise and a professional and polished image

  • Familiarity with computers

  • Valid driver's license and good driving record

At the airport, your work shift may be as early as 8 am and end as late as 9 pm and will include a weekend day and some holidays. Tell us what your availability is and we will try to work with it.

We also provide our full-time employees with great benefits:

  • $13 Per Hour

  • Generous PTO Plan and Paid Holidays

  • 401k Plan

  • Health, Dental And Vision Insurance

  • Company Paid Life Insurance & Long Term Disability

  • Additional discounts; including discounted car rentals

We offer you an enthusiastic, family-friendly and collaborative work environment where you will be developed, recognized and rewarded for a job well done. Upon hire, you will participate in a comprehensive training program to prepare you for your new role and regular coaching to hone your skills.

At Midwestern Wheels, Inc. you are part of a family. Established in 1958 and locally owned and operated, we are customer-led and service driven. As a licensee of Avis Budget Group, Inc. a leading global provider of vehicle rental services, we operate the Avis and Budget Rent A Car brands at locations in seven Wisconsin cities and one location in Minnesota.

We are proud to be an equal opportunity employer.


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Car Rental Customer Experience Representative

Expired Job

Midwestern Wheels, Inc