CAR 2, Community Account Sales

Comcast Manassas , VA 20108

Posted 2 months ago

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary:

Responsible for increasing the number of active subscribers and product

penetration in assigned multi-dwelling properties/communities by

selling and promoting Comcast products including video, high-speed

Internet, voice and XFINITY Home. Develop strong relationships with

property management that is conducive to the sale and retention of

Comcast products and services. Provide ongoing sales support to assigned

MDU properties. Utilizes advanced knowledge of Comcast's products and

services as well as sales process experience to maximize sales. Works

with moderate guidance in own area of knowledge.

Employees at all levels are expect to:

  • Understand our Operating Principles; make them the guidelines for how

you do your job

  • Own the customer experience-think and act in ways that put our

customers first, give them seamless digital options at every touchpoint,

and make them promoters of our products and services

  • Know your stuff-be enthusiastic learners, users and advocates of our

game-changing technology, products and services, especially our digital

tools and experiences

  • Win as a team-make big things happen by working together and being

open to new ideas

  • Be an active part of the Net Promoter System-a way of working that

brings more employee and customer feedback into the company-by joining

huddles, making call backs and helping us elevate opportunities to do

better for our customers

  • Drive results and growth

  • Respect and promote inclusion and diversity

  • Do what's right for each other, our customers, investors and our

communities

Core Responsibilities:

  • Demonstrates advanced knowledge of Comcast products, selling and

promoting offerings to customers on-site within multi dwelling units.

Displays thorough and recent competitive knowledge of features,

benefits, product differences, pricing, and campaigns for video, high-

speed internet, voice and XFINITY Home.

  • Meets and exceeds sales goals including net add improvement and

penetration goals as established by local market. Drives customer

acquisition, awareness, retention and interest in XFINITY products,

bundles and offers at the property level by leveraging available

programs (e.g., community rewards for property staff, events, marketing

collateral, channel resources and online/digital tools).

  • Proactively follows-up with customer and property staff as appropriate

regarding sales, product, technical, or customer care issues. Leads

fast resolution of product and customer care issues across customer

care, billing and technical support as a single point of contact who

is helpful to the customer and property staff and also to internal

teams.

  • Develops strong working relationships with property management and

leasing staff of MDU properties and leverages their support through on-

site programs and events.

  • Calls on and visits all new build MDU properties on regular and

consistent basis prior to and following occupancy; manages and attends

frequent on-site events to generate subscriber growth. For new build and

win back properties ensures that Comcast services are available prior to

occupancy dates.

  • Effectively utilizes Microsoft Office, Google, Facebook, Twitter,

mobile apps, and other software programs and social media to drive

online marketing efforts.

  • Consistent exercise of independent judgment and discretion in matters

of significance.

  • Regular, consistent and punctual attendance. Must be able to work

nights and weekends, variable schedule(s) as necessary.

  • Other duties and responsibilities as assigned.

Job Specification:

  • Bachelor's Degree or equivalent

  • Marketing

  • Business

  • Generally requires 2-3 years related experience.

Comcast is an EOE/Veterans/Disabled/LGBT employer


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CAR 2, Community Account Sales

Comcast