Captioncall Trainer

Captioncall LLC Missoula , MT 59801

Posted 3 weeks ago

CaptionCall Installer/Trainer

Summary

Help make a difference!

CaptionCall is looking for a caring, customer service oriented Installer/Trainer with a passion for helping people with hearing loss communicate with the world! This hands-on position has the privilege of individually training our customers on how to enrich their lives using the CaptionCall phone. This individual must enjoy working with a variety of people in their homes. The schedule is flexible and it's the perfect position for people who like to work independently. This is a part-time position with potential for career growth and advancement.

Essential Duties and Responsibilities

  • Install and troubleshoot CaptionCall phones

  • Courteously train customers on how to use the phone and its features

  • Promote the CaptionCall service

  • Assist Outreach Specialist with lead generation activities as needed

  • Guide other CaptionCall activities and make recommendations for expanding the breadth and reach of the business

  • Ability to meet or exceed Installer/Trainer expectations and maintain established goals set forth by department management

  • Complete service calls as assigned

  • Accurately maintain customer records

  • Complete required reports and submit invoices and feedback on customer interactions

  • Retrieve and clean phones of former customers

  • Maintain adequate inventory of equipment and supplies in order to service customers

  • Adapt to new responsibilities as necessary

  • Other duties as assigned

Knowledge/Skills/Abilities Required

  • Provide excellent customer service

  • Ability to effectively communicate in English through reading, writing, speaking and listening

  • Ability to work evenings and weekends as needed

  • Ability to drive and travel via air as needed

  • Ability to tailor to unique needs of individual customers

  • Must be reliable, organized and punctual

  • Ability to adapt to constantly changing environments

Experience/Education/Certifications

  • High school diploma or equivalent

  • Basic computer knowledge and experience

  • Sales experience

  • Experience working in the hearing health field

  • Experience working with senior citizens

Other General Requirements/Additional Notes

  • Must have a reliable, licensed and insured vehicle available at all times

  • Possess and maintain a valid driver license

  • Maintain a good driving record

  • Must have a PC (not a mac) and a high speed Internet connection to perform essential job duties.

  • Must be able to walk, bend, crawl, kneel, lift and move furniture as needed

  • Ability to sit and/or stand at a desk and work with a computer for extended periods of time.

  • Positive attitude, team player, good interpersonal communication skills and able to work across company departments.

CaptionCall, because life is calling.

Equal Employment Opportunity:

CaptionCall is an EOE, Disability/Age Employer

#ZR #captioncall

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Captioncall Trainer

Captioncall LLC