Capacity Specialist

Rush University Medical Center Chicago , IL 60602

Posted 1 week ago

Are you interested in joining a leading health care organization?

Join Rush University Medical Center!

We are seeking an experienced and highly motivated, well organized and detail-oriented Capacity Specialist for our RUMG Access Call Center Department.

This is a Full Time position
80 hours every two weeks

Monday to Friday
8 Hour Shifts

General Summary:

The RUMG Access and Capacity Specialist acts as a facilitator including scheduling, maintaining schedule templates for providers and ancillary services with a goal of maximizing access to and utilization of RUMG services. The employee who holds this position exemplifies the Rush Mission, Vision and Values and acts in accordance with Rush policies and procedures, including complying with all Rush University Medical Group Customer Service and Performance Standards and communicate information within HIPAA guidelines, prioritizing patient privacy at all times.

Principal Duties and Responsibilities:

  • Creates and maintains multiple provider schedule templates in a variety of specialties while independently coordinating with departmental leadership and the RUMG Access Center management team.

  • Proactively monitors and escalates areas of concern or uncertainty relating to the practices and offers possible resolutions around access, capacity management, workflows and/or Epic build issues.

  • Exhibits mastery of specialized RUMG Access Center processes including but, not limited to: questionnaires, subgroups, visit type modifiers, session limits, auto-search, visit types restrictions, and blocks.

  • Serves as a subject matter expert in support of the RUMG Access Center team and respective RUMG departments.

  • Efficiently responds to clinic template change requests to ensure efficient and accurate scheduling and accurate daily provider schedules. Ensures templates accurately denote the reason for the requested change, and/or unavailability for accurate reporting purposes.

  • Performs quality assurance checks on multiple provider schedules. Identifies template, scheduling and/or capacity issues and trends, and recommends potential resolutions.

  • Develops and distributes utilization and demand reporting metrics to make recommendations for patient capacity needs when new patient access exceeds RUMG Access Center and/or department timeframe.

  • Responsibly manages a high level of EPIC security required to consistently, accurately and successfully service multiple specialty department templates.

  • Works collaboratively with RUMG Access Center team and RUMG departments to enhance patient access and ensure the highest level of patient satisfaction.

  • Exhibits sensitivity to patient health information and protection of confidentiality. Maintains privacy at all times for patient and employee information.

  • Enhances the reputation of the RUMG Access Center by fostering ownership and personal responsibility for exceeding patient service expectations through accountability for actions and decisions setting a positive example to peers, coworkers, departments and patients.

  • Promotes a positive and productive environment, supporting teamwork and communication.

  • Works cooperatively in a team environment and supports organizational changes to ensure the success of the RUMG Access Center.

  • Demonstrates compliance with RUMG Customer Service and Performance Standards. Meets Rush University Medical Group's Customer Service standards as determined through audits or monitoring activities.

Performs other duties as assigned.

Knowledge, Skills and Abilities:

  • Bachelor's degree preferred

  • Equivalent work experience in patient care or related setting such as clinic, ambulatory care center, medical call center, or physician office required.

  • Microsoft Excel experience including data entry, formatting, pivot tables, and reporting required.

  • Excellent communication, telephone, and interpersonal skills required.

  • Attention to detail and accuracy.

  • Possesses critical thinking skills which lead to sound judgment and problem solving.

  • Ability to work effectively and accurately under a high level of stress with time constraints while maintaining composure and sensitivity to patient's and department's specific needs.

  • Well-presented and businesslike.

  • Ability to utilize EPIC Cadence and Templates efficiently.

  • Employees hired into this role must successfully pass the EPIC Cadence test with 3 attempts, within 45 days of completion of training.

Company Highlights:

Rush's 14-story hospital Tower is the cornerstone of the Rush Transformation, and is the symbol of a philosophy-an evolution in the delivery of patient-centered care.

Rush is a not-for-profit health care, education and research enterprise comprising Rush University Medical Center, Rush University, Rush Oak Park Hospital and Rush Health.

Rush University Medical Center is a four time Magnet facility located in Chicago, IL www.rush.edu

Leading academic medical center, acute care hospital w/ 676 licensed beds.

RUMC offers a competitive salary, outstanding benefits & the professional advantages of an environment that supports your development & recognizes your achievements.

Rush University is home to one of the first medical colleges in the Midwest and one of the nation's top-ranked nursing colleges, as well as graduate programs in allied health, health systems management and biomedical research.

As one of the most popular cities in the nation, Chicago is a cultural, historical and diverse city. Located on the shores of Lake Michigan, Chicago in known for its nearly 200 distinct neighborhoods and its extensive park systems, along with its sports teams, museums and vibrant theater community.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
RF Capacity Engineer

Xylem Inc.

Posted 3 days ago

VIEW JOBS 1/24/2020 12:00:00 AM 2020-04-23T00:00 Xylem |ˈzīləm| 1) The tissue in plants that brings water upward from the roots; 2) a leading global water technology company. We're a global team unified in a common purpose: creating advanced technology solutions to the world's water challenges. Developing new technologies that will improve the way water is used, conserved, and re-used in the future is central to our work. Our products and services move, treat, analyze, monitor and return water to the environment, in public utility, industrial, residential and commercial building services settings. Xylem also provides a leading portfolio of smart metering, network technologies and advanced analytics solutions for water, electric and gas utilities. In more than 150 countries, we have strong, long-standing relationships with customers who know us for our powerful combination of leading product brands and applications expertise with a strong focus on developing comprehensive, sustainable solutions. For more information, please visit us at www.xylem.com If you are excited and passionate about helping us solve water, we want to hear from you! Sensus, a Xylem brand, helps a wide range of public service providers – from utilities to cities to industrial complexes and campuses – do more with their infrastructure to improve quality of life in their communities. We enable our customers to reach farther through the application of technology and data-driven insights that deliver efficiency and responsiveness. We partner with them to anticipate and respond to evolving business needs with innovation in sensing and communications technologies, data analytics and services. Learn more at sensus.com and follow @SensusGlobal on Facebook, LinkedIn and Twitter. The Role: Sensus, a Xylem brand, seeks to hire a RF Capacity Engineer. The RF Capacity Engineer is responsible for overall capacity design of existing and future SmartGrid networks. This individual will identify capacity requirements for new network services / features and identify new methodologies / tools to better predict capacity needs. Seeks total customer satisfaction through completing requests for analyses on time. Solicits input from Sales, Marketing, and RF Engineers while working with other functional groups in an effort of developing and improving current process. Essential Duties/Principal Responsibilities: * Responsible for supporting capacity analysis on Aloha networks for SmartGrid networks throughout all Sensus markets * Analyzes sales input about customers' networks to meet current and future needs * Has technological understanding of Company's wireless network parameters and KPIs related to capacity * Leads and/or participates in inter-departmental related projects defining or refining processes and procedures as well as companywide standards related to capacity * Evaluates new technologies into RF network tools for capacity benefits * Supports investigating and providing solutions for RF Capacity problem areas * Understand capacity related metrics to ensure that capacity is proactively met at all times per company guidelines * Provides additional analysis to assist RF engineers * Responsible for adjusting capacity related parameters and making sure that all performance metrics are satisfied * Matlab skills required to continue development of current tools Minimum Qualifications: Education, Experience, Skills, Abilities, License/Certification: * Bachelor's degree and 2-7 years of related experience * Experience using RF propagation and planning tools such as Planet or ATOLL * Understanding of database management, running queries and SQL * Knowledge of tools such as Matlab, MapInfo and MS Excel * Ability to communicate network complexity to both technical and non-technical individuals Physical Demands: (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) * Regularly required to sit or stand, reach, bend and move about the facility Work Environment: (The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) * Office: Standard office equipment; work usually performed in an office setting free from any disagreeable elements. * Standard weekly job hours: 40 hours Xylem is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Xylem Inc. Chicago IL

Capacity Specialist

Rush University Medical Center