Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application.
At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
We believe that Process Excellence is made up of elements of leadership, teamwork, methods, and practices. We believe it is foundational to the repeatability of any operation, service, function or capability we utilize in the bank. When learned and embedded into a business culture, a business can transform many key attributes including quality, cost, risk and productivity. Ultimately, we want to create an environment that maximizes the talent of our team members and our knowledge of Process Excellence so that we can deliver world class solutions and services to our customer base.
We are seeking an experienced professional to join us to help develop and deliver a world class Business Process Management (BPM) capability to the Wells Fargo PVSI group. The PVSI BPM Capabilities Manager ensures BPM reporting and BPM standards are met at the group level and ensures engineers and BPM team members have the access, training, tools, and templates they need to maintain models and execute improvement engagements. The role also ensures the BPM Policy is being adhered to at the Group BPM level and ensures group factory sprint work is progressing as scheduled.
Key responsibilities include:
Coordinate the efforts of Process Definition Librarians, Process Measurement Librarians, Process Architects, Engagement Portfolio Reporting Resources, Infrastructure Support Resources, and other Group BPM Capability team members.
Ensure that Group BPM team members have the knowledge, skills, and abilities to execute the duties and requirements of the policy, procedures, standards, and methodologies, and ensure appropriate BPM Resources and Levels are assigned to initiatives
Direct offshore modelers, librarian and QA to complete the process documentation in line with enterprise process modeling standards
Collaborate with offshore modelers/ sprint team
Act as consultant to our Business and technology partners regarding process documentation and improvement
Manage and maintain active sprint schedules
Assist the Group BPM Capabilities Leader and Process Engineering Manager to:
Ensure GBPM team members complete required onboarding activities and BPM Learning Levels
Execute Business Group and/or Enterprise Function reporting
Ensure proper governance is in place to uphold BPM standards according to the BPM Corporate Policy and that gaps are reported through the appropriate BPM committees for resolution
Ensure that the Group BPM team members align to the job roles and titles approved by HR and Compensation
Facilitate recruiting, hiring and onboarding of all Group BPM Capability resources
Build knowledge of BPM best practices through benchmarking and coordination with Enterprise BPM
Establish, implement and maintain a Process Governance capability with a focus on BPM sustainability and partner with the Enterprise Process Governance team
Performing quality checks on process inventory and related process measurements, assets/ information to ensure adherence to enterprise BPM standards, including related metadata (e.g., risk, controls, and applications)
Partner and support process owners to provide visibility across organizational units and to provide opportunities for rationalization, improvement or reorganization of business processes
Monitor and sustain aggregated dashboards of key BPM process outputs in partnership with Process Measurement team within Enterprise BPM
Ensure transparency to a current and comprehensive engagement portfolio for the Business Group or Enterprise Function and provide required metrics and data for company-wide reporting, including reviewing efforts for synergistic opportunities involving BPM resources and process changes
Implement procedures that enable oversight and testing teams to perform validation activities to ensure compliance with the BPM policy, standards, and methodology at the Group BPM level
Ensure compliance with BPM and Risk Management policies, standards and methods across the Group BPM, and facilitating and implementing reporting, tracking, and escalation procedures at the Group BPM level
As a Team Member Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:
Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.
A BS/BA degree or higher
Advanced facilitation skills
Financial services industry experience
Virtual leadership experience with ability to effectively drive results, provide feedback/direction, and manage and build relationships with leaders and team members in a geographically dispersed team environment
Highly refined and professional verbal and written communications
Ability to manage complex projects in a large enterprise environment
Strong analytical skills with high attention to detail and accuracy
Strong collaboration and partnering skills
Experience managing BPM Suites such as iGrafx, ARIS, Mega, IBM Blueworks, or Pega
Facilitation skills, including ability to facilitate decision-making and broker agreements amongst diverse, differing, and/or conflicting perspectives/priorities
Ability to take on a high level of responsibility, initiative, and accountability
Other Desired Qualifications
Experience in Business Process Modeling Notation (BPMN) software such as iGrafx
Experience in Six Sigma, Lean and/or Project Management
Familiar with Process Architecture in a large Financial organization
Familiar with Agile tools like JIRA, CA Rally
Experience in Business Process Management practices
Understanding of reference architecture / taxonomies (e.g. ITIL, APQC-PCF, CoBiT)
Experience with enterprise capabilities & processes
Experience in object-oriented modeling & process decomposition
Ability to manage competing priorities in a fast paced environment
The salary range displayed below is based on a Full-time 40 hour a week schedule.
NC-Charlotte: Min: $108,900 Mid: $155,500
IA-West Des Moines: Min: $108,900 Mid: $155,500
MN-Minneapolis: Min: $108,900 Mid: $155,500
AZ-PHX-Northwest Phoenix: Min: $108,900 Mid: $155,500
NC-Raleigh: Min: $108,900 Mid: $155,500
TX-San Antonio: Min: $108,900 Mid: $155,500
MO-Saint Louis: Min: $108,900 Mid: $155,500
VA-Glen Allen: Min: $108,900 Mid: $155,500
NC-Charlotte: 301 S Tryon St
IA-West Des Moines: 7001 Westown Pkwy
MN-Minneapolis: 2701 Wells Fargo Way
AZ-PHX-Northwest Phoenix: 11601 N Black Canyon Hwy
NC-Raleigh: 1100 Corporate Center Dr
TX-San Antonio: 4101 Wiseman Blvd
MO-Saint Louis: 1 N Jefferson Ave
VA-Glen Allen: 4340 Innslake Dr
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.