Canopy Guide

Location

The Homestead

Our employees are what make The Omni Homestead what it is. Since 1766, they've helped us offer guests an opportunity to enjoy Southern hospitality at its best. Located in the Allegheny Mountains of Virginia, we are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings.

The Omni Homestead's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Homestead may be your perfect match.

Job Description

Successful candidates should have excellent communication and customer service skills, organizational and leadership skills and be comfortable working at heights of 200+ feet. Serious consideration will be given to applicants with previous guiding experience in the climbing and mountaineering industry. Experience in the ski industry, outdoor education, recreation management, high angle ropes courses, and/or interpretive/educational programming a plus.

Responsibilities

Essential Functions:

• Demonstrate strong customer service skills.

• Assist desk staff with check in process, waivers and storing belongings.

• Greet guests and give an introductory orientation talk.

• Inspect, repair as needed and prepare guide equipment, guest equipment, and Canopy Tour course daily.

• Complete Daily Operations Check List and Report and Equipment Use Log. Complete Near Misses/Incidents when pertinent.

• Inform Canopy Tour director of any maintenance needs on the course.

• Guide groups of up to 8 guests on the Canopy Tour and demonstrate proficiency in the multitude of skills required to guide.

• Ensure that all procedures covered in the Guide Training Manual are followed.

• Respond when necessary to evacuate participants from the course.

• Provide a friendly and welcoming atmosphere for Canopy Tour guests.

• Assist in operating the Canopy Tour / Red Tail Racer Zip Line

Tools & Equipment: All Computer Systems, All Facility Utility Systems, Telephone system, 2-Way Radios, etc.

Working Environment: Subject to working in a crowded, fast paced environment as part of a team, with long periods of walking and standing, and indoor/outdoor weather conditions.

Qualifications

• Current First Aid/CPR Certification is required of all guides.

• Strong customer service skills.

• Basic knowledge of computers, telephone system, and 2way radios