Bachelors degree preferred
Demonstrates NCIC Mission Delivery Competencies:
Strong verbal communication and listening skills required
Demonstrated written communication skills required
Strong interpersonal skills and ability to work effectively within a team environment
Strong customer service orientation
Bilingual skills (Spanish/English) desirable
Must be a highly motivated self-starter with initiative and follow-through, with the ability to work in an extremely fast paced team environment with attention to detail
Exposure to cancer information, medical terminology, social services, and non-profit health organizations preferred
Ability to adapt quickly to new technology and tools
Basic familiarity with utilization of Microsoft Office Products (Excel, PowerPoint, etc.)
Comfortable making independent decisions, but willing to seek supervisory input when needed
Demonstrates core values of compassion, respect, empowerment, stewardship, and trustworthiness
Work From Home Requirements:
A space free of distractions with stable internet connectivity.
Internet connection with a speed of at least 10 MBPS download & 2 MBPS upload.
Modem/Router with a minimum of 2 ethernet ports, and accessible for direct plug in to your Desktop and Phone. Wi-fi connectivity is not permitted.
Dedicated office space must be large enough to fit 2 monitors. Monitors are 22-inch wide screen monitors.
Must pass a typing proficiency test of 50 WPM
Must satisfactorily pass a technology assessment
Must be able to provide proof of homeowners/renters insurance
The American Cancer Society will provide some of the technical hardware equipment for you to perform in your role including desktop computer, two 22 inch monitors, phone, headset, keyboard & mouse, webcam, surge protector, adapters and connectors, and miscellaneous supplies.
Work is normally performed in a typical interior/office work environment
No or very limited physical effort required
Available to work evenings, late nights, weekends, holidays or travel when required
Staff have a unique opportunity to save lives through direct mission impact while fulfilling personal and career objectives. The American Cancer Society values accountability and high performance and rewards those teams and team members who continually improve their capability and contribution. The American Cancer Society is also dedicated to hiring and retaining a diverse workforce to help achieve our mission.
Save Lives. Fulfill Yours.
ACS is an equal opportunity employer and actively seeks candidates from diverse backgrounds including women, communities of color, the LGBT community, veterans, and people with disabilities.Save lives. Fulfill yours.
At the American Cancer Society, saving lives is our mission. We achieve our mission by drawing on our humanity. Humanity made up of courage, determination, innovation, passion, empathy, and caring. These are the values that give us the advantage over cancer.
Our work is important. And so are the people doing it. The people who work at the American Cancer Society focus their diverse talents on our singular mission: to end the pain and suffering of cancer. It is a calling. And the people who answer it are fulfilled. We value our employees and nearly 2.5 million volunteers around the globe that have stood with us through the years, and we will not rest until the fight is won. And that day is drawing nearer.
The position pays $18.00/hr. (For suburbs outside of Las Vegas, there may be 5% differential)
You will receive a $45 monthly stipend for internet.
Must live in Las Vegas or Greater Las Vegas Market.
Full-Time, Shift will fall during 6:00am-10:00pm PST, Sunday
Weekly schedule will be consistent; may submit a change request after six months.
Paid mandatory training is 8-10 weeks, Monday
Our WORK FROM HOME positions fill quickly, APPLY TODAY!
The Cancer Resource Specialist is responsible for handling a high volume of inbound calls from constituents of the American Cancer Society. The CRS responds to a broad range of inquiries that may include cancer prevention and early detection information, requests for community resources, material orders and a variety of other topics related to the American Cancer Societys work.
This position is critical to providing support and promotion of the ACS mission, goals and objectives.
Handles high volume customer inbound calls, to the National Cancer Information Center in a consistent and customer focused manner
Identifies and evaluates constituent's needs and provides accurate and thorough information exchange
Provides current information and resources to constituents of the American Cancer Society, health care professionals, students and members of community organizations
Strives for first call resolution
Triages appropriate requests for patient service programs
Fulfills material orders
Collects all data points required by organizational processes and policies
Works to attain operational metrics while ensuring high quality call taking
Updates constituent records
Maintains professional approach and demeanor with constituents at all times
Takes ownership of constituent inquiries ensuring total constituent satisfaction
Maintains current knowledge of work related processes and policies
Handles all interactions with tact, courtesy, and empathy
Maintains a strong team environment and utilizes coaching and feedback to improve performance
Strives to effectively and efficiently support the mission through good stewardship, quality communication and dedication to policies that promote targeted service levels
Abides by ACS policies, procedures, and security requirements.
American Cancer Society