Cancer Center Team Lead

Job Summary

Under the direction of the Supervisor of the UCSF Cancer Center, the Team Lead supports team

performance efforts and continuously improve protocols, workflows and infrastructure, and assist with

launching new programming for the UCSF Cancer Center. Routinely supports the supervisor and manager

on special projects that contribute to the improvement of department operations, the patient experience,

and staff and provider engagement. Excellent analytical skills, collaboration with administrative and

physician stakeholders and implementation of customer service standards are essential in this job.

Provides support to 20 practice coordinators: providing daily coordination and training for

cancer center services.

The team lead of the UCSF Cancer Center supports the department's onboarding, training, coaching, and

educational programs and efforts to enhance Practice Coordinator knowledge and development.

The team lead adheres to and exemplifies the House and Telephone Standards of the Medical Center.

Works with service line steering committees, practice managers and supervisors, as appropriate, in

establishing policies and procedures in the provision of services. Meets with Supervisor/ Manager and

practice leadership regularly (a minimum of quarterly or bi-annually depending on practice) to review

metrics, discuss updates to protocols, address issues, communicate changes in practice or the center and

make suggestions for improving workflow.

The Team Lead is administratively responsible for providing efficient, personalized services to customers

who include external referring physicians, physician offices and patients. The team lead must effectively

communicate with a diverse population of referring providers, patients, practice representatives and

referring entities.

The final salary and offer components are subject to additional approvals based on UC policy.

To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (https://tcs.ucop.edu/non-academic-titles)

Please note: An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.

For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Required Qualifications

• Bachelor's degree in related area and / or equivalent experience / training.

• 3 years of experience in related field

• Thorough knowledge of the clinical and operational implications of medical billing practices including coding, billing systems and documentation requirements.

• Knowledge of ambulatory care clinic practice management including patient care workflows and processes.

• Thorough understanding of medical terminology and specialized clinical knowledge of clinic practice area.

• Proven ability to apply knowledge of medical center policies and procedures and related legislative, accreditation, licensing and compliance environments to assess and monitor clinic operations.

• Excellent communication skills, including active listening and critical thinking. Demonstrated ability to clearly and concisely communicate clinic content, rules and regulations.

• Strong interpersonal skills. Actively cooperates and supports the work of others. Ability to work productively with anyone regardless of background. Empathetic and aware of impact on others.

• Productive in work volume, speed, quality and consistency. Ability to see projects through to completion on deadline. Excellent interpersonal judgment and discretion. Ability to work well as part of an administrative team with a customer service orientation towards co-workers, faculty and researchers.

• Ability to perform all commonly applicable functions in the Microsoft Suite. Skills in data management. Effectively uses relevant healthcare and clinic operations information technology, including billing systems and medical record documentation.

• Thorough knowledge of data management and documentation methods used in ambulatory care clinics.

Preferred Qualifications

• N/A