Charter College Farmington , NM 87499
Posted 2 weeks ago
Campus Support Specialist
Location Farmington, NM
Job Code FAR-CSS
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Position Description
The Campus Support Specialist (CSS) is responsible for the daily operation of their location. The CSS handles the location's administrative and operational duties and assists all departments by ensuring institutional policies and procedures are followed. The CSS must be knowledgeable of basic administrative duties, handling customers effectively on the phone and in person and should have the ability to multi-task, prioritize duties and exhibit excellent communication skills both written and verbal. Many of the duties outlined for this role are also duties the Campus Manager will be proficient in, so there will be some shared responsibilities.
The Campus Support Specialist reports directly to the Campus Manager.
DUTIES AND RESPONSIBILITIES
Resolve campus level requests/questions/concerns/challenges or direct them to the appropriate department
Open campus, set up for the day ensuring everything is ready in the Lync rooms to allow for operational services to be provided to students
Assist with office items like onboarding new staff, providing tours and keys to new employees, opening and redirecting mail, distributing payroll checks and filing incident reports as needed
Assists students with grievance processes routing questions/documents to appropriate staff members
Ensure institutional policies and procedures are followed
Ensure banking deposits are prepped, completed, and deposited every Tuesday and Thursday of the work week
Ensure supply orders are provided to procurement per schedule provided
Ensure scrub orders are provided to procurement per schedule provided
Ensure monthly reconciliation of banking, AMEX card purchases, and associated tasks are completed per schedule provided
Greet all customers in friendly manner, while also keeping reception area neat and stocked with appropriate information
Answer main phone lines, route calls and messages accordingly, set-up and direct video interviews and appointments
Enter enrollment agreements in CNS
Audit enrollment agreements and send corrections as applicable
Send hourly reports as required
Update CNS records accurately and in a timely manner as well as uploading pertinent documentation needed for Admissions and other departments as assigned
Receive, upload, and document immunization records for extern students
Assist with transcript requests for High School, GED or College as necessary
Provide campus tours (depending on campus location) to prospective students, obtain scrub sizing and photos for creating student identification cards. Photos required to be uploaded by end of current sit to start period
Manage staff Outlook calendars by tracking the status of all video appointments and interviews
Post and send mail daily, as needed
Accept and post student payments, and assist with taking deposits to the bank
Check inventory for print materials (ensuring marketing material at location is up to date)
Keep video rooms stocked with necessary marketing material, and prepped for use
Administer/proctor any entrance or certification exams, pull and log all test scores for the exams, when/if requested
Coordinates and completes all pre-orientation duties including but not limited to: orientation packets, sign-in sheets, name tags, food, room set-up, and clean up
Address and route student concerns to appropriate support staff or manager for resolution
Provides ongoing communication with the Student Service Campus Support Manager.
Assist in arranging and participating in offsite events in the community. This will be at the discretion of the Student Services Campus Support Manager upon communication with the Campus President
Participate in campus events, including preparation and participation of the commencement ceremony and PAC meetings
Assist students with changing passwords
Coordinate and complete the creation and upkeep of student related displays around the campus, ensuring the most up to date compliance-approved pictures, events, and awards; included in this task are the department bulletin boards. Review boards on a modular basis which allows for changes, either programmatically or departmentally, as they occur
Create an electronic resource manual, reviewed quarterly for any necessary updates, to identify area resources that assist students throughout their education. This manual would be comprised of available resources applicable to area public transportation, internet/computer availability, daycare options, utility opportunities for students etc.
Provide Admissions sit updates to required personnel daily during start week.
Follow all procedures as outlined in department manuals and posted directives.
Adhere strictly to accrediting agency and U.S. Department of Education guidelines.
Participates in professional development activities on an annual basis.
Other duties as assigned by Campus Manager
JOB QUALIFICATIONS AND SKILLS
2 years minimum combined work experience in business, customer service, education or sales
Some college or degree preferred
Data entry and report writing experience required
Ability to multi-task, prioritize duties
Demonstrate excellent communication skills both written and verbal
Proficient computer skills in Word, Excel, Outlook, database software and use of Internet
Dynamic, punctual, responsible, ethical, and a team player
For all candidates- must be able to pass an annual driving record check and have valid insurance
COMPENSATION
Non-Exempt - hourly position
Full Time (40 hours a week)
$ 16.00 to $ 19.60
Compensation dependent on experience, knowledge and education level
The schedule for this position is as follows: 10:00 a.m.
7:00 p.m. (Monday-Thursday) and 8:00 a.m.
5:00 p.m. on Friday
We are committed to diversity. Charter College is an Equal Opportunity Employer. (EOE)
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